#user experience monitoring

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When it comes to providing internet or mobile services there is a call for an all-encompassing user experience. With on the move computing a commonplace occurrence – thanks in no small part to the growth in popularity of public Wi-Fi hotspots – competition is rife, so you need to ask yourself this question: are you providing a quality user experience that will encourage customer loyalty? There is no better way to keep customers –and to entice new ones – than a quality of services that is second to none, so how do you keep on top of quality issues and make sure you are providing the goods?

By using efficient and effective Experience Management solutions you can keep a close eye on how your services stacks up for the customer, and get hold of analytical information that will help you identify the areas in which problems are occurring and improvements can be made. This enables you to see just what is going wrong and to work out why, and you should be able to act quickly to rectify the situation. There are many other issues associated with degraded performance, all of which have a detrimental effect on the running of your business.

The 21st century really is the digital age, and users demand excellence throughout. This means being able to browse the internet or download movies and other media quickly and without problem. If your service is not providing these solutions, you can be quite certain the customer will take their business elsewhere. By using the analytical tools available you can consistently improve your service, with particular attention to mobile usage on the move which is fast becoming the most prevalent situation of all. Being able to provide a first class service is the aim.

Furthermore, problems with service will only lead to more call on your resources; for example, your customer support team will receive many more calls if your service is not performing than if it were, leading to increased demands on your time that could better be used elsewhere. By using subscriber analytics solutions you can reduce this time by keeping up regular analysis on the performance of the system. Such solutions pay attention to many areas of the service provided: bit rate analysis, server response time, download time and HTTP errors are all part of the search, and each of these is a common problem with frustrated users.

With VoIP usage becoming more commonplace you have another area that needs to be monitored, especially for voice quality and sound. The better user experience monitoring packages offer this as part of the deal and make it easier for you to see just how you are performing in this area. You can also use analytics to determine the best bandwidth usage for OTT video services, another very popular area of usage on the move. Another interesting area of efficiency improvement is the ability to ensure that the more popular file requests are always stored closest to the end user, giving a better response time and quality guarantee.

Being able to identify clearly where your system is lacking in performance means you have a way of rectifying problems quickly and efficiently, and will ensure that your users remain loyal to you. User experience monitoring should be an in-built part of your service, so check out the best systems now.

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