Okay, before we get into the controversy, i'll present the game a little bit for those who haven't heard of it. (And for those who don't care about this part, just scroll down a little bit until the next bold text.)

Undercards is an online multiplayer Undertale/Deltarune fangame which is basically just Yu-gi-oh or Hearthstone, except that cards, spells and such are all Undertale & Deltarune themed. It was popularised a few years ago mostly by youtuber Merg.

The gameplay looks something like this :

This game has a bit of a Gacha side, but it is entirely possible for any new FTP player to climb the ranks quite quickly or to obtain anything a P2W player could obtain somewhat easily, making it not unfair in that regard.

The game has an entertaining mastery curve and progress in ranked leagues (the main part of the game) is primarly decided by improvements in one's strategy regarding synergy of your deck, artifacts & soul, which are all to be chosen by the player to get the best chance at victory.

So, this all sounds like a pretty neat fangame, doesn't it ? So what's wrong ? What is the point of this post about ?

The issues

Whilst the game itself can indeed be quite fun, there exists a very serious problem regarding its community, and particularly its moderation team which sabotages its own game.

I'll start with some of the more minor issues before moving on to more important ones. I will also mention that i will not cover personal experiences (as much as i want to) and rather focus on larger trends to avoid biases or fallacious generalisations of individual cases.

The balance bias

The game has a very severe balance issue, which is nearly entirely caused by the moderators serving their own interests over that of the game.

Because here is the thing :

Many of the moderators (and by that i mean, the ones who's opinions seriously count for the balancing, really) are also the game's top players.

This game not only has greater rewards for achieving higher ranks every month, but even beyond the highest rank, it also has a live public leaderboard of the top players of each month.

However, if you check the monthly rankings of the game in any given season, the top spots are practically entirely monopolised by the moderators and by the alternative accounts of the moderators. (Some have had up to 5 accounts at once)

In other words, those who decide which cards should be buffed or nerfed are also the same people who will benefit or suffer from rebalancing their own cards, or know what tiny change to make to a card to suddenly make it very valuable in their specific decks.

This leads to some pretty silly situations, such as moderators buffing cards that genuinely deserved to be nerfed to secure their own interests. Or, on the other side of the issue, there are regularly cases where 9 out of the top 10 players all use the same clearly overpowered card in all of their decks, but the moderators will continue to deny that the card needs to be nerfed, because they do not want to have to nerf their own decks.

These things are all still happening, and they have been for years.

Because, well, they are the moderators, they have the authority and some of them have been here for up to 7 years, who is going to monitor them ?

After all, moderators are the law, they can do no wrong, right ?

Moderator incompetence and toxicity.

See, the team isn't just biased, they are also frankly incompetent at handling their own game in a facepalm-inducing manner.

For instance, remember how the main entertaining thing about this game was the strategy aspect of how to select your cards, artifacts and soul in order to get the best possible deck you can create and use it to make progress ?

Well, the game also has a spectating function. Which isn't a bad idea at all in itself. But it does have some major issues, like deck copying.

It is extremely easy for anyone to spectate the games of a very high rated player, and simply note down all the cards they play until you have their whole deck figured out. After this, you can easily copy it, and just play with this stronger person's deck and rank up that way, skipping what is quite literally the main interest of Undercards.

Not only does this ruin a large portion of the point of the game for the person that does it, but the more people do it, the more everyone everywhere starts running around using copies of the same few decks and making the game incredibly blend for everyone else overall as the thousands of possible way to make interesting decks slowly get reduced to no more than a dozen considered "viable" possible decks as you climb up the ranks.

...So what did the Undercards team do about this ?

...They created a hub menu where you can publish and downloads decks.

Yes, this is completely counter-productive.

Yes, this means that anyone can publish any deck for any player to find and use, they don't even need to copy the deck, it does that for them automatically.

Yes, this means that someone else can spectate your games, note down your deck, and publish it online for everyone to see, copy, or specifically prepare counters for. And they do.

Not only has the team not fixed those issues, but they have added features to make things more convenient for the perpetrators. They are actively encouraging people to be copycats and anti-fairplay, severely damaging their game's main strength on the way.

Oh, talking about stalking people and anti-fairplay...

The spectate feature has another massive problem : Sniping.

See, a game in Undercards lasts around 5 minutes & involves just two players, and there is rarely more than a couple dozen games going on at the same time. The game also has a very large matchmaking pool, meaning that you can pretty easily be paired against somebody considerably higher rated than yourself.

What this all means is that, by spectating somebody and then entering the playing queue right after this person's game ends, it is very easy to purposely stalk somebody in order to have a match against this particular person.

So, not only can someone stalk you and post your decks and/or strategies online, but anyone even much lower rated than you can look at it, build a counter deck that exists specifically to crush your particular deck, and then stalk you to repeatedly beat you and leech off your rank points.

And there is absolutely nothing that you can do about this.

The only solution is to log off and come back online when the sniper won't be present, or stalk the person back yourself to make sure you only launch games when you know they are already playing and can't be waiting for you, which is quite tiring.

Okay, well what did the team so about that one, then ? Surely even they wouldn't like the idea of being sniped, right ?

Heh... Well, its a bit trickier.

Officially, the practice is not allowed and a couple of them are actually against it. But in practice, most of them actually do not care, for the simple reason that part of them are guilty of doing such things themselves, and simply only take action when someones tries to do it back against them.

In fact, while i actually do not actually have proof for that one, i do also suspect that at least part of the moderators who have several accounts decide on which account they're going to play at a given time by checking which other players are online right now, and picking a deck/account accordingly for easier wins.

Their crappy behavior does not stop at only in-game things, though.

For instance, one person brought up to me that members of the staff have called his religion "garbage". Which needless to say, is extremely inappropriate and disrespectful.

Beyond being scummy, the team also just doesn't know how to handle their player base in general. For example, not so long ago, they shot themselves in the foot by creating two new ranks despite the fact that their player base was already too low to fill up the many ranks they already had. This means stretching up the rank differences between the players, which makes rank gain/loss disproportionate compared to one's actual current level and renders progression even more frustrating for medium level players, as well as generalising higher differences between players for matchmaking, which thus makes all the previously mentioned problems like sniping even worse. (All of that just to make things feel a bit more comfortable for those at the very top like the mods, who won't have to match with lower rated players as much.)

There could still be a couple more things for me to say, but i think the picture is already fairly clear. The team is purposely throwing the quality of their own game under the bus for little more reason than to stroke their ego by seeing their own names at the top of their leaderboards and overall just don't make very good decisions for their game even outside of all that.

Okay, but that was a whole lot of speaking, now how about i give an actual direct example of what the situation is currently like ?

Consider the existence of a user named "Sktima".

Skitma plays the game every day, but practically only ever uses the public chat to either :

Trash talk his opponents either during a game or after a loss.

Complain about the game's RNG, calling it "rigged" or "scripted".

Condescendingly mock and talk down on players rated below 2200 ELO (that is, over 98% of players) for being bad at the game.

If ever called out on this behavior, Sktima will infantilise the whistleblower, calling them a "whining little kid" or similar term before painting them as the bad guy instead, and attempting to bully them into leaving the chat. (and holding grudges against them later on, too.)

All the while, of course, being arrogantly mocking and acting like he considers himself as superior to others.

The question is : How long do you think it took for this player to be banned ?

I encourage you to think about this for a second, before continuing to read.

...

...Okay, have you made your guess yet ?

Well, it was a trick question..

Sktima was never banned at all, for the very simple reason that Sktima is a part of the moderation team.

He even has a YT, too. And it kinda speaks for itself, honestly.

For those interested, here are a couple extracts from a conversation he had in the comments with somebody pointing out that with the size of that community, issues like sniping or hand peeking (another big problem i didn't bring up caused by another bad feature that allows you to directly see the opponent's hand with another tab via the in-game friend option) were bound to happen with the way the mod team handled some features.

Be warned, a good amount of rudeness as well as lying & manipulating to try and turn the situation backwards...

Im not going to analyse or detail more any of that nor point out some of the blatant irony in this conversation, but what i will bring up is that throughout all this, they've made their stance rather clear :

None of this is the fault of the moderator team, they consider that only the player base itself is to blame for the current state of the game, not them.

The underground status.

The thing is, a lot of players aren't oblivious to this, but won't speak a word when staff is present.

In just a couple weeks for instance, at least three separate users have admitted in the chats they thought Sktima was insufferable, including one which claimed he was "the most toxic person on the site." But all this was only at low activity times when the team members were offline.

This was even more obvious on discord, where the only results you could find when searching for "Undercards" in the history of other Undertale/Deltarune related discord servers were people complaining about how toxic the Undercards staff was.

People frequently complain about a lot of the previously mentioned gameplay issues like sniping, but it seems nobody dares to speak up about the actual responsibles, likely due to their position of power and because they consider it as a fait accompli.