#tribal knowledge

When that tribal knowledge departs, you're left having to reinvent an awful lot of in-house expertise that didn't want to participate in your RTO games, or play Layoff Roulette yet again this cycle. This doesn't impact your service reliability — until one day it very much does, in spectacular fashion. I suspect that day is today.

These guys are actually scientists and are not only willing to say they don't know, but will say why they don't know rather than make up a comfortable answer. When they do know they say so.  I am comfortable with their advice.

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Part of why Enhatch has been valuable to companies like GE is that we are gathering that "tribal knowledge" at the point of customer engagement during the sales process.  These various data points can then inform the organization in real-time about what is occurring outside the corporate walls to better equip sales & marketing teams for handling challenges and obstacles in the sales cycle.

It turns out there's no way to accurately tell whether the cucumber you're buying is going to be bitter, but the produce guy did give me an unrelated tip: stick to the skinnier ones. The interior volume of a fatter cucumber is likely to be mostly seeds. And now you know what I know.

It’s things in your head now that you haven’t written down because you are reading this. It is the issue you resolved quickly yesterday that you told yourself, “That’s taken care of, no one will need to do that again”. It is the description that you didn’t enter when you closed the ticket out. It is the resolution decided in a hallway meeting. It is the received email that uses improper nouns referring to that things only you would know about. It is that workaround that was so ingenuously constructed that only the creator knows how it operates. It is also, that clattering noise indicating that something is wrong that only you can recognize because you’ve listened for 4,745 days and never heard it before. It is the patterns of those around you as well as the meanings of those patterns. It is the oops, that could have been prevented if there had just been “prior knowledge”. It is the files that are trashed because they are “no longer needed”. It is the information you wished you had, but can’t read, buy, steal, or quickly glean from those around you. It is the false alarm, that you know is a false alarm and not something to be worried about. It is that port on the panel, that did that weird thing once. It is the meta that is never archived. It is the thing, that without it, will makes you feel like it is your first day. It is why you recreate the wheel. It is the knowledge, that if you had now, would probably keep you from trying to improve things. It is the weight the bears down upon those who haven’t shared their knowledge and cages them in. It is the thought you had last week about the repair that you told so-and-so about that was never confirmed. It is the undocumented day-to-day, and the oil our business machines cannot function without.