I have now left my mark on the training program at work.
While I’ve been orienting for my new job, I’ve been using a training version of the software that I’ll be using once I’m actually talking to members over the phone. Using a training version makes complete sense, of course, because then it’s impossible for us to break anything in the process of learning.
One of the things we might have to do is change the name of a member’s doctor. There’s a whole database of doctors’ names, some of them real, some of them created by previous orientees.
Today I had a sudden impulse that I couldn’t ignore.
Yes, there is now a listing in the training provider database for a neurosurgeon by the name of Stephen V. Strange.














