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Going to the dark side
Going to the dark side
In two days, I’ll be going to the Dark Side. Right now, we have AT&T Uverse, and we’ve had them for probably 7 or 8 years, ever since they came into our neighborhood and talked us into changing from Direct TV satellite to their cable system. Even with Direct TV, however, we still had to have a phone line and our internet through AT&T because satellite is only a one-way communications system. “OK,…
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So I went to TWC to pay a bill and check a few things out. I noticed that there was a button to perform a speed test on my internet connection. I’ve never been happy with my connection, and it has seemed choppy and congested of late, so I pushed the button to try it out. Lo and behold, the TWC site says that I’m running at a 60Mbps download with a 6Mbps upload! Oh my stars and garters that’s fast!
Pretty sure that’s also bullshit, because the other speedtest I just ran, on a site not affiliated with TWC, is saying that I’ve got 0.57Mbps download and 0.49Mbps upload.
Fuck TWC. I can’t wait to get Google Fiber.
Hellerstein called the constitutional argument "frivolous." Just because King didn't suffer financial loss doesn't mean she did not suffer harm as defined by the law, he wrote. The judge criticized TWC for portraying itself as "an unwitting victim of an unpredictable statute which was not intended to turn 'what most people think of as an innocuous call to a wrong number' into large damages awards." While TWC argued that "damages would deter legitimate businesses from reaching out with useful information to customers that wish to be contacted," Hellerstein wrote that a "responsible company will reduce its exposure dramatically by taking proactive steps to mitigate damages, while its competitor, who unthinkingly robo-dials the same person hundreds of times over many months without pausing to wonder why it cannot reach him, cannot complain about much higher liability."
Time Warner Cable placed 163 robocalls about unpaid bill to wrong person | Ars Technica
But LA fans with AT&T, Verizon, and DirecTV still can't watch the games.
Charter's plan to buy Time Warner Cable will benefit some sports fans even if the government refuses to approve the merger. Just after announcing the proposed acquisition today, Charter CEO Tom Rutledge said his company will finally begin showing Los Angeles Dodgers games in Southern California.
Dodgers games have been unavailable to most pay-TV subscribers in the region since the beginning of the 2014 season. That's because Time Warner Cable has exclusive rights to air Dodgers games locally on its new SportsNet LA regional network, and that company demanded that other TV providers like Charter, AT&T, and DirecTV pay more money for broadcast rights than the companies are willing to spend. Because the other TV providers refused to pay TWC for access, Dodgers games have been shown locally only on Time Warner Cable, which covers about 30 percent of the region.
If you’re selling consumers something they can’t live without, and you’re subject to neither oversight nor competition, consumers aren’t going to be happy.
Susan P. Crawford, co-director of the Berkman Center for Internet and Society at Harvard (Comcast-Time Warner Cable Deal’s Collapse Leaves Frustrated Customers Out in the Cold - NYTimes.com)
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Gosh, aren't American telecom companies great?
I've been dealing with Time-Warner for the past week and a half.
Early last week I decided I needed faster internet, because basic cable service is unacceptably awful. (This is a problem by itself, but tangential to the point for this.)
So I order an upgrade, and they try and sell me a bundle, because of course they do. Eventually they talk me into a special and I agree to get some TV service too, because I'm a sucker.
They tell me if I have a technician come out, there's an installation fee, because heaven forbid someone hands me a box and takes my old modem. But they can send it to me, and that will be totally free, and then I mail back the old one. Okay, fine, sure. It will be there by the end of the week.
Monday rolls around, still no package. I call in, and I'm told that my order was listed as Complete and Delivered on Saturday. No, they don't have a tracking number for the order, but they assure me it was delivered. Naturally they started billing me for it on Saturday, as well.
After a lot longer spent arguing on the phone than should really be necessary, they agree to "investigate", and they promise to send a new shipment.
Cut to today. I get a package from TWC. Oh, good, it's here finally.
The package only contains the cable box. No modem.
Back on the phone I go, to discover that they have no idea where my modem is and offer to ship it again. No, not this time, I want a technician to come out. They finally agree to waive the fee and send the tech out this Saturday morning, which means I have to cut my weekend short with my parents to deal with this, but fine I guess. At least it will be done.
Meanwhile I start setting up the cable box, and it's not working. Hours later it's still trying to "initialize". So, back on the phone I go.
My third call starts off great because I am told that I have an appointment scheduled for Tuesday. Not Saturday. Wouldn't that have been a wonderful surprise, to drive home early and sit there all day for a technician who never comes? Now I have two issues to work out while I'm on the phone.
After trying to troubleshoot, the technician informs me that my cable jack is apparently not initialized. This will, shock, require a technician to come out and initialize it.
Naturally that's an entirely different job than coming out and giving me the modem. I eventually learn that my technician order got bumped to Tuesday because there's not enough of a time slot to do the order requested.
I guess I should praise TWC's system for how detailed it is - apparently it has windows small enough to show an opening, but too small to complete the "order" of walking up and handing someone a box. I'm sure the technicians are thrilled to have their time broken down to the minute.
Now I'm looking at two weeks from when I ordered before I can even begin to use the services that they've been charging me for.
So I tell them I'd like to cancel my order and get that thirty-day money-back guarantee I was promised when I ordered the package originally, because this is beyond even the most basic realm of acceptable.
Naturally the department that can cancel orders is closed.
I can only imagine what fresh joys tomorrow's phone call will bring.
I'm officially calling this CurrentGate... or not
Okay, so Al Gore refuses to sell Current TV to Glenn Beck because he wants to (paraphrasing here and yes I'm within 24 hours of surgery so not allowed to handle the heavy machinery that is my Toshiba Qosmio) 'preserve the independent legacy it was founded on.'
So he cuts the deal with Al Jazeera,
http://www.aljazeera.com/news/americas/2013/01/2013132255769130.html
And Al won't go hungry no mo' after that pretty deal...
Now the twist. Time-Warner Cable just dropped Current TV from its line up. Insiders say (anonymous source in industry I'm married to) that they were looking for an excuse to drop it anyway, but...
Sad to see that Time-Warner has dropped CurrentTV from its list of channels because Al-Jazeera owns the latter. I guess the demonization of the Arab run network by the Bush Administration is still a lingering poison. I'd at least give them a chance, but something tells me the Executives at Time-Warner are FOX News fans who were looking for a chance to rid the airwaves of CurrentTV. Oh well. I hope my second favorite liberal network not only survives, but maintains it's position and credibility.
