#thisisservicedesignthinking

Hey guys!

I already have the book This is Service Design Thinking (unfortunately I haven't found the time to read it yet).  I was planning on reading it last quarter.  I did read enough in the book to remember that there was an online component mentioned in the book.

If you click on the "I am new to this tab" you'll get a snapshot of what the book is all about, and then they'll try to sell the book to you. Thats not so much fun, but if you click on the "I know what this is about" tab and you get access to a couple of interesting tools.  

This is from their site...

THE CUSTOMER JOURNEY CANVAS

The Canvas has been developed to support you when designing services. You can use it not only for yourself to get a quick overview of certain service processes, but also with providers for a self—portrayal and with customers and other stakeholders to explore and evaluate services.

They also have an icon download and a link to smaply, a tool for making journey maps, stakeholder maps and personas. 

Hope you all find this helpful!

All the best,