#thisiscounterpath

I finished up the third installment of the user-edge toolkit blog post series over on our CounterPath blog.  Check it out.  I hope that people get something valuable out of the information provided.  Insights can come from unexpected places and the power of the data behind the User-Edge tool kit is impressive.  

I’ll mention another item that in a way is quite related.  One area our operations teams have been focusing on is data visualization.  I think that terms like this get over-used, so let me clarify what I mean: We are collecting graphs of what we think are either key metrics or interesting statistics putting up graphs of these with items along with other related items.  Getting technical: We’re making pretty graphs and staring at them.  They are telling us things.  Perhaps many organizations are already here.  Good!  If you are not: Imagine if your organization had a dashboard that looked at the key metrics related to the quality of user experience.  Imagine the deep dives these dashboards would inspire related to a “strange pattern” and what this would reveal about the underlying user experiences.