Week 5-6: Insights!
Here is an update for my week 5 interview blog, sharing the insights I gained during our interview with the third business. I hope you will be able to read it. 😊
The first business that we interviewed is Johnny's Auto Parts. During the interview I was amazed on how the owner uses their working experience in the autopart to build their business.This only shows that Mr. Ibala sees an opportunity from his knowledge and skills to venture and operate his own. It gives me a realization that you can able to utilize your knowledge and experience for you to be able to change your path for a good way just like what happened to Mr. Ibara in which from being an employee to being an owner. Next thing I can share is the location of their business. It has advantages and disadvantages, the advantage is that it is visible by people since it is located on a highway, so there will be foot traffic. Aside from it also has a parking area so it will be convenient for those customers who have a vehicle. Which I believe is a good idea so that customers will not have the hassle of finding a parking area and it will cause disturbance in the highway road that can possibly cause traffic. While the disadvantage is that they have a lot of competitors which can be a challenge to the business.
And for the staff part, they are welcoming people and they always put a good smile in terms of talking to a person. This is also a good aspect when it comes to running a business, you have to make sure that the people you are hiring have a good attitude. Since they are the ones who interact with customers, if they show a bad attitude it can lead to customer loss that can lead to a bad review for the business. I believe in the saying that a person should have a good attitude rather than having a good skill, because skill can learn but attitude can never easily change. For the suggestions, I think it would be better if they also do a repair or installation service since it can attract customers and also can add sales. Especially that some customers prefer to have both the parts and service for them to lessen their hassle of going to another store just to do installation or repair.
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The second business that we interviewed is Royal Glass Supply. During the interview we were able to gather information on how it became Royal Glass Supply. It happened to be a third generation in which the first name of it was Tay Chin then changed into Golden Supply now later became Royal Glass Supply. It shows how the family passes their business to their children then to the grandchildren continuing the legacy of the elder. This is one of the testimonies where some business people build their own business in order for the future generation to inherit. That building a business it doesnt just revolve to earn money but also to have a legacy that your family can benefit. Another learning I can give from interviewing the manager of Royal Glass Supply is she was able to share that there is no specific paper that they need to get in order to operate because they do not manufacture glass or aluminum they only do selling.
In terms of location, I observe that they are near foot traffic which is goods. Aside from that they also have less competitors based on their location. But the only problem is that they don`t have a parking area. It can be challenging for them, especially for those customers who have cars. Ms. Emilou shared that the problem they are facing is when a customer has a complaint in terms of installation due to the reason that it was not installed properly. This was a good thing since they were able to see the problem and were able to find a solution.
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The third business that we interviewed is Tech-Converge IT Solutions. The insight I can share is how the owner listens to its customer in terms of physical store. The person we interviewed who is Ms. Jenny shared that behind the physical store of Tech-Converge IT Solutions it is because the customers are finding it. The customers are given that suggestion given they are operating first at home in Opol. This only shows that the owner is giving importance to the convenience and suggestion of their customer. Which gives me a realization that your customer will help you to give a good service through their suggestions. Maybe it doesn`t include the plan that we have but can make a change for the better. I also observe upon checking the inside of the store that they have a tarpaulin of what they offer for both products and services. For me it is a good tactic so that customers will know if the things that they are looking for are in there or not.
Another observation I can see is the location they have. According to Ms.Jenny they dont have any issue in terms of location which I can agree with because it is visible for people and foot traffic. In terms of the problem they are facing when the customer complains for the installation just like CCTV and after it doesn`t function properly. She also shared that they are planning to expand their business. Which is a good idea especially in today's generation where technology is dominant so this kind of business is a good help for those who seek help in technological stuff.
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The fourth business we interviewed was Honyun Computer Store. The interview went smoothly and comfortably, largely due to the welcoming and approachable nature of the staff, which created a relaxed ambiance. This highlighted how a positive atmosphere and friendly staff can foster effective communication between the business and its customers. It makes customers feel they are in good hands, which can lead to positive reviews and recommendations.
Ms. Sheila, the store representative, mentioned that their location poses no issues, as there are few competitors nearby. However, they do face challenges with parking due to limited space, which can be inconvenient for customers. And I believe most start up businesses encounter this problem which is a reminder that if you wnat to venture into a business you have to plan it very well. You have to consider both your convenience and the customer. Another challenge the store faces is earning customer trust. Since they sell surplus or second-hand products, customers often question the quality of the items. One thing I noticed upon entering the store was how well the products were arranged, making it easier for customers to find what they’re looking for.
Additionally, as the business is just starting, Ms. Sheila shared that staff members often take on diverse roles to keep things running smoothly, which is common for small or new businesses. This flexibility allows them to adapt quickly to different tasks and challenges.
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The fifth business we interviewed was NWOW Electric Bicycle. During the interview, we learned that they are planning to relocate due to the limited space available for displaying and selling their e-bikes. Though they are just starting but already have a plan that can help their business to grow and attract customers. Additionally, the current location lacks parking, making it inconvenient for customers with vehicles. This can be a great problem since it often causes disruptions on the road and can lead to traffic issues. And also can affect the overall operation of the business.
We also gained some insight into the purchasing process. Customers are required to present valid identification and other necessary documents in order to buy an e-bike. This ensures that transactions are legal and transparent, especially given that the purchase involves a motorized vehicle. It's a good practice that helps protect both the business and the customer by ensuring all purchases are properly documented and compliant with legal requirements.
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