#tech support issues

We have a shiny new router now which got up and running pretty quickly. It's got a fun LED (not LCD; LED) display that actually shows error types, and displays the time when everything is fine, like a futuristic Lite Brite. Unfortunately, the wifi speakers had trouble getting along with it -- I spent a good 20 minutes troubleshooting online with a bot (ugh) until it gave me a case number and told me to call the support staff. SO I called, and it immediately went to "Hi! I'm an AI! I can help you!"

I asked to speak to a representative and the bot tried to stonewall. I'm all resigned to dealing with repeating myself a million times, because these systems cannot think outside their box when you have unusual tech issues; I muttered to my boss, "I fucking hate AI."

The bot shut up for 10 seconds, then said, "Let me transfer you to a representative."

We fucking died laughing. Holy shit, did they actually program that response into the system? Anyway, if you're ever stuck in the bot support cycle, give that a try.

So yesterday we had an incident where one of your Shareholder’s email accounts sent out like 40k spam messages, not to just the firm, but to clients, random email addresses, etc. 

Anyway, we got it under control. But apparently the guy, we’ll call him... Roger. Roger said he hadn’t been able to get into his email or account for over a week. And just... never thought to mention it.

Like... really? It didn’t occur to you to mention that you, as a shareholder of a law firm, with access to all sorts of confidential material, couldn’t get into your email or account, for week? That didn’t strike you as something that might be an issue???

Anyway, we had to disable Roger’s accounts and what not until we got the spam under control, and he was salty about it.

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