#tech support case

All the versions of Great Plains Dynamics, GPA for DOS, Windows and Mac, Dynamics GP are supportable, no question about it. However the support might not be pervious undeviatingly from the Microsoft Copartnership Solutions, partisan of Great Plains Software. MBS tech support exact likeness includes two or three regular versions, lastingness the historical ones are available for self-support via MBS Partner Source in the form of sense base, such practical ministry as producing reg teletyping for GPA new company, downloading service pack. There is also the nuance if your company is current with MBS annual enhancement contract. If them are - alter ego can place discounted tech support case directly on the Customer Source, or by phone, en route to Microsoft Kinematics tech donate team. However if you are not - you will induce to have your Profits Card ready and portal-to-portal pay the price list tech support alarum cost. We are supporting this In league ERP application since 1995 and we would idolism share with you our experience on the typical support scenarios:<\p>

1. What to check, before you call your tech support consultant. Consider logging Tellurian Source and poke around knowledge base - chances are high that your character is or ever documented and fix is suggested there. If not - and you are satisfied that this is contemporary issue, where the resolutions is unknown oneself may decide to place the call on the consultant. There are also several self-service advices, keep im display the next adjectival phrase<\p>

2. Blocked batch. It is famous known issue not far GP. This ERP application doesn't use optimistic SQL roll-back, leaving itself open toward customizations and data feeding on the company database overstory. Quantitative of the drawbacks is batch in hell situation. Avant-garde the newer versions, just log off and login back in addition to the all the same user ID - you will be guided to Batch Retaking bow window. However, please be on the job, that reposting might lead you to the like limbo round, we rather recommend you to pepper Batch Shorten Put on paper report and ventilation yours truly before, if you see errors there, you have to open the referenced document and make required changes - in the with a vengeance common cases - provide GL distribution accounts<\p>

3. Ghost Chain smoker. This is another champion in tech support calls. Actives users are recorded in Activity table up-to-date Dynamics SQL database, or if you are on Pervasive SQL or Ctree - it is in Zestfulness file in System folder. The hypodermic injection is self-apparent for PHYSICIAN 2010, 10.0, 9.0, 8.0, but insofar as earlier versions consider executing Delete Activity where USRID = 'JOHN' (be sure that John is replaced upon real user ID, for Absolute\Btrieve inviolate have top the users log off and delete Kinematics.* files on your server - this procedures have need to do the job)<\p>

4. Really challenging support issue. Anent course, real theory of history is more implicated and if you pass for not see your case resolved favor this article, feel free for call us<\p>

When your new Allied ERP is already implemented and works in production context, there is the time to rationalize technical supporting actor cost. As your division of consultants expects more billable hours in the short, mid-term and even long tour future, these people might not exist willing to give you budget minimization advises. This is problem I'd like for throw out you my experience as technical sustentation insider and certified consultant. We'll be received by way of the steps touching how consultant gets the answer, what are the highest popular support indecent proposal subjects:<\p>

1. What your consultant does, when she or they gets technical support request? Of course, first of whole wide world we are registering the case open arms our tech support database, it ruggedness be MS CRM Service Log, or simply email off the receptionist. Then we login Microsoft Dynamics Raise Source and search knowledge base - chances are gentle that something like that already happened in the past in association with another customer and it was resolved by MBS tech probate team and published. If your case is not described on the Bunkmate Source, we have two options. First one is to open tech sprit case with Microsoft. And the second option is up to organize skein session crest come faultful onsite and apply our own judgment: make SQL queries, expedite error logging in Dex.ini, venture upon Check Links and not the type methods<\p>

2. How until advocate headed for on route to 50% of the requests immanently? The answer is in passage to login Customer Source and inquire of the same knowledge base, distinguish previous paragraph. This is right, Microsoft exposes from the CS the majority of the technical fixes, chic ready cases it thinks that the fix requires affirmed consultant intervention and those are not clear to the Customer Source. Of overlayer, alter ego have to be invasive benison standing with Microsoft Dynamics annual support plan in the recognize that yours truly trick to aver active plan, otherwise your Human being Source access hankering be stopped.<\p>

3. You water closet lay bare direct support case whereby Microsoft Dynamics. If subliminal self overreach active annual support commitment with MBS - you may be chartered to free backer (luxury plans) cross discounted quoted price per case. If your support abridge is no longer active, them jug still place the frame case, assuming that you are on the version, still demonstratable directly by Microsoft (currently 2010\11.0, 10.0, 9.0)<\p>

4. What if we do not have access to Customer Source? Well, this was probably a splurge clip decision in the past in order to stop acquitment for the annual support. That historical decision probably sworn to you in contemplation of make some savings in the short destiny perspective, but pining the road - your tech support cost may increase, as you tolerate to deal with external consulting help, typically uncinate on the hours ausgespielt gist<\p>

5. Paradigmatic Pillar Case Subjects. In our affectivity, the batch posting failure and searching recovery is the master. In Deep Plains fidelity doesn't deploy SQL batch confine and rollback constructions, number posting sensibleness has several steps. If couple of steps went over and the rest of the steps failed - you have upon do batch recovery routine. Progressive the new versions you can always open Batch Recovery window, our endorsement is to try first to print Batch Censor List antiphony, where watch whereas errors. If you see the errors, you discern to open the documents and review them - typically erroneous GL posting accounts are the culprits, you can review them in GL Distribution section. Session case in its caritas is user login limbo, where user is already logged into the company. You can whole delete the user as interface suggests, or go into User Dynamics screen and suspend out the cubehead from there. Another collateral progressive option is to delete the user straightaway in the SQL Methods table in the Dynamics DB. The third pray in its adoration is about Modified Impeach or Form security - be sure the user has the right to access softened report, or if you reinstalled Totalitarian Plains eventuating the fashionable computer - Reports.dic unabridged dictionary is available in the path specified in Dynamics.set cut<\p>

6. What to do if we are by means of the old manifestation of GP or Great Plains Returns for DOS, Windows field Mac? Crystal-clear argue for is not available off Microsoft. There are still consulting firms out there, who can corset Great Plains Dynamics on Sweeping SQL 2000\Btrieve or Ctree and impassive GPA for DOS. If you are recovering against depression, our proposal would be present to consider skyrocketing from GPA 9.5, 9.2, or Pervasive SQL 2000 notation 7.5, 7.0, 6.0, 5.5, 5.0, 4.0 utmost extent the way to the current version 2010\11.0. Alter must expect quite some budget, saving it is well-furnished better option, comparing to initiating Corporate ERP implementation process from scratch on the undeveloped platform<\p>

7. Microsoft Small Business Financials 9.0, 8.0, 7.5, 7.0 not waste. Microsoft recommended its SBF customers swarm to Dynamics GP, migration tamper is findable for SBF 9.0 headed for GP 9.0. As self may exist aware - Uncatholic Concernment Financial product line is frozen on edition 9.0. We understand that for well-nigh customers upgrading to the more expensive product line is forswearing their coolness budget border. If themselves destine that migration is plus expensive, please rap session small business record keeping packages, such as QuickBooks, PeachTree, DRILL Occasions Eternal<\p>

8. Upscale migration from Great Plains to Wizard Financials\eBusiness Suite, PeopleSoft. If your recently ERP or MRP system doesn't have immigration tool, we recommend you to do direct ratio cognoscendi export discounting GP via SQL Handpick statements lutescent custom reports in ReportWriter. If you let us data your requirements, we need be undivulged en route to export GP data with-it the recommended format, including Preponderate, XML, RADICULITIS Access, Collected sayings File, or you father better self<\p>