Review on Japan Proxy (SuToCorp)
SuToCorp has always been my proxy when I am trying to bid for items on Yahoo Japan Auctions. Initially, I chose them because the fees that they charge are really the cheapest out of all the proxies I checked, and they were quite fast in helping me to bid for the items. I will say they reply their E-Mails quite fast too in most people’s perspective since they reply within 24 hours but it’s slow to me as they take several hours since I am an impatient person. Everything went smoothly the first few times.
However, a problem surfaced this time. I approached them to purchase some items for me on both Yahoo Japan Auctions and Amazon Japan. I sent them both the links and description of the items I am buying on Amazon Japan since I am buying used items and the quality of the used items differ from acceptable to ‘like new’. They bid the items for me on Yahoo Japan Auctions immediately after I sent them the payment and I won the items after a few hours. I E-Mailed them and thanked them, and repeated the links and descriptions of the items I am buying, even with the numbers of the items on their respective listings so that SuToCorp will not get the wrong items. At night (10.58p.m.), SuToCorp E-Mailed me telling me that they have already ordered and sent the money to the seller, and told me to check the orders and tell them if there is any problem within 24 hours. I checked my E-Mail at around 1a.m. and was shocked to see that three out of four of my orders on Amazon Japan are wrong! I immediately replied them and sent them the three links and descriptions AGAIN and told them to please change as soon as possible. They replied me and said they would update me again. But in the morning, I received another E-Mail from them saying that they couldn’t change the orders because the items were already on their way. I am seriously very pissed off because I actually sent them the links and descriptions of the items for more than 4 times, and repeatedly asked them to buy according to the descriptions too, yet they still got 3 out of 4 of my orders wrong, and the worst thing is they are telling me that they couldn’t change the orders.
Conditions of the books I was buying: Like new Very good Good
Conditions of the books they bought: Good Good Acceptable
So what am I supposed to do now? I was searching for used books that will at least not have any defects and they bought a book which is only ‘acceptable’? I paid them the right amount for the books with better conditions and they bought me the same books but the conditions of the books are not up to my expectations.
Overall, I will give this purchase a negative review because I am utterly disappointed in SuToCorp when it comes to buying items on Amazon Japan.
-----EDIT-----
They E-Mailed me last night and informed me that their purchasing division will replace the wrong orders after I threatened to open a dispute case using PayPal and write a negative review about them on Tumblr and they sent me screenshots of the right orders this afternoon. However, when I went to Amazon Japan to check, the items that I wanted are still there, so I am not really sure if they really replaced the orders. I will update this post again a few days later and hopefully they will keep to their promise.
I will write a positive review about them after I received my items, provided that they didn't lie to me.
-----EDIT-----
Paid SuToCorp on Tuesday (24 December 2014) and told them to ship my books out as soon as possible because I really hope to receive my books before the year ends but I have never heard anything from them after they confirmed my address with me, so I sent them an E-Mail last night asking them when they will send my items out, but no replies from them. I guess I will wait since it's Christmas. And I am really glad that they replaced my wrong orders though they said before that they are unable to do so. But please allow me to rant a little on how expensive the shipping fee is. I ordered 9 books which add up to 2.5kg based on official information released, but SuToCorp charged me 5000 Yen because the parcel is 4kg now. I mean I know the books have to be well protected with bubble wraps, cardboards and all but surely bubble wraps and cardboards don't add up to 1.5kg? My heart is bleeding because the shipping fee exceeded my budget by 1500 Yen. T__T
-----EDIT-----
I received my parcel just now and it was quite disappointing because SuToCorp didn't even try to protect my books using one or two layers of bubble wrap. Luckily, the books arrived in pretty good condition.
However, I saw that the post office wrote on the parcel that the total gross weight is only 2660g, hence SuToCorp was only charged 4000 Yen, but they charged me 5000 Yen.
Overall, this isn't a really pleasant experience, but there is no doubt that they are responsible and trustworthy.
