Here is another book review! "Customer Satisfaction is Worthless, Customer Loyalty is Priceless"

Hi all! Today, I will write about the forth and last customer service book I read before my reapplication. It was the thickest book, but I personally found it to be the easiest book to read out of the four I read. The author is quite blunt, but gets right to the point. The illustrations and real-life stories he shares are hilarious and made the reading quite enjoyable.

So here it goes! My sho…

My Support Philosophy… Done (?)

Hi everyone. As part of my reapplication yesterday, I went and finished up the “My Support Philosophy” page I have been working on. I’ll keep this post short, so if you’re interested, go check that page out and let me know what you think😉

While the core essence of my support philosophy probably won’t change, the way I articulate it and especially how I practice it will probably change over…

This is a continuation of my last post... Delivering Happiness - Part 2

Hi all! This is a continuation to my last post, “Delivering Happiness – Part 1“. It is a small book review of the book with the same title, by Inghilleri and Solomon. Again, I will try to keep this short and concise, listing only a few other points that stood out from the book.

Delivering Happiness A Path to Profits, Passion and Purpose by Tony Hsieh (CEO of Zappos.com, Inc.)

Find the…

Here's another book review... "Delivering Happiness - Part 1" ;)

Last month, I wrote two posts explaining what I had learned from reading “Exceptional Service, Exceptional Profit” by Inghilleri and Solomon. In this post, I will do a similar thing with another book I was recommended to read, “Delivering Happiness” by Tony Hsieh.

Related post: Exceptional Service, Exceptional Profit – Part 1

Related post: Exceptional Service, Exceptional Profit – Part 2

Exceptional Service, Exceptional Profit – Part 2

Last week, I wrote my first book review / study notes from reading the book Exceptional Service, Exceptional Profits by Inghilleri and Solomon. (If you missed that post, you can check it out here: Exceptional Service, Exceptional Profit – Part 1) This post is a continuation of that, but I am only going to look at one chapter today. Hopefully this will keep this post shorter and concise.…