May 16, 2022
SOP is a set of instructions for performing and completing routine tasks to achieve the desired result. SOP helps to increase the productivity and efficiency of decision making. SOP is a set of...
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SOP is a set of instructions for performing and completing routine tasks to achieve the desired result. SOP helps to increase the productivity and efficiency of decision making. SOP is a set of...
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BAR SERVICE BRANDÂ STANDARD Understanding bar operations? A bar s a retail business enterprise that serves beverages, such as beer, wine, liquor, cocktails, and other soft drinks.
ROOM SERVICE BRAND STANDARD
ROOM SERVICE BRANDÂ STANDARD
What is Room Service?
Room service is part of the hotel operations where they serve food conveniently to their respective guest rooms by just calling the room service department and place an order of food and drinks to be sent to their room. Room service is a 24 hours service. Room service or in-room dining is a hotel service enabling guests to choose menu items for delivery to their hotel room…
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BUTLER SERVICE BRANDÂ STANDARD Quality Butler service in the hospitality industry The butler is an important factor in a team of professionals striving to deliver a high level of personalized service that exceeds not only the expectation of the client but will add his personal attributes to enhance the service provided within the private residence or hotel.
RESTAURANT BRAND STANDARD Excellent customer service in the restaurant: Restaurant diners who believe that their servers are nothing but “food taxis;” carrying food and empty plates back and forth from the kitchen don’t understand how crucial servers are to good food service and the overall dining experience.
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SEAFOOD RESTAURANT BRAND STANDARD
SEAFOOD RESTAURANT BRANDÂ STANDARD
Definition of a Seafood Restaurant
A seafood restaurant is a restaurant that specializes in seafood cuisine and seafood dishes, such as fish and shellfish, prawns, lobster e.t.c. Dishes may include freshwater fish. The concept may focus upon the preparation and service of fresh seafood. Seafood tends to refer to marine animals which are considered edible. There are many other broader definitions…
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MAINTENANCE REQUEST BRAND STANDARD
MAINTENANCE REQUEST BRANDÂ STANDARD
Overview of Maintenance Department
Every hospitality establishment has a Maintenance Department that is dedicated to providing and maintaining a safe, orderly and respectful working environment which contributes to guest and staff satisfaction. It should be noted that there are some maintenance areas in which contracted services supplement and/or have major responsibilities for building and/or…
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STANDARD INTERVIEW PROCEDURE
Hospitality experts/managers play a major role in the recruitment process for new employees in the industry. In order to perform an excellent job of conducting employment interviews and evaluating applicants, it takes more time than having an informal discussion. It calls for training in the skills, techniques, and requirements of successful interviewing.
The following standard interview…
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