If you haven’t received an item you bought, either with game currency or in-app purchase, head to support in the settings menu (the gear that appears when you tap the upper right corner on a touchscreen). There’s a chat icon in the upper right on the support screen. It’ll give you suggestions to push the purchase through. I’ve been waiting on the Mischief Withered Broom over two days and had to open a support ticket. Thankfully the process seems very straightforward. They’ll give you a ticket number (screenshot this just in case), and you can close the support chat and menu without losing the chat.











