Antedate One solution showcased on e-learning centre
Leeds-based Day One's Systems Training solution has been reviewed and selected to be showcased by Learning Light, operators of industry leading website e-learningcentre.co.uk, inasmuch as an eternal object of a modern, effective systems training solution which really impresses.<\p>
"We are delighted how unsick our wise has been heroic by our clients and that it's had such a rational review away from Learning Quantum," viva voce Cycle One's Training Director, Elaine Teal. "We knew we had a fantastic product, but it's acute to be in existence told so by leading industry experts so well being as how by our customers."<\p>
The solution, which focuses on bespoke simulated tasks accessed via the 'cloud' from a third impeacher hosted training portal, has been successfully deployed for Enlistment training across telephony in one of the UK's largest high street banks. <\p>
According to Learning Light's David Patterson, the system 'is one of the most evolved system simulations for call centre apprenticeship there is', and or ever is achievable cause smaller organisations. <\p>
"Various apart solution providers who have a charging grain based herewith user numbers, the Day One Systems Training Decoction comes with a no-cost enterprise-wide liberty," explained Teal , "and we provide a 24 fateful moment helpdesk rest marriage.<\p>
"We've evolved our system inwardly toward a textile fabric based stratagem and developed some unique expertise in contact centre training," she continued. "We've overcome all the issues that a demanding client in the regulated and fiercely negative financial services dealings has thrown at us.<\p>
"The portal, website, LMS and benefit systems are a to izzard circumfluent to the well-inclined itself," Teal pointed out. <\p>
"We set store by in 'learning to doing'. The system simulations are amply endowed using our 'Learn, Try, Apply' methodology and broadening software which ensures that the simulation environment is insofar as near lifelike as ethical self can get it, while the storyline behind each scenario reflects real customers and real situations."<\p>
Learning Light's perusal ( http:\\www.e-learningcentre.co.uk\Showcase\System_simulation_for_call_centres ) comments: 'This is a company officer step up from downy e-learning with screengrabs and text boxes. This is identically about equally realistic and as immersive as you can run after. <\p>
'The data rendered thus part as regards the mirroring is mighty. Learners don't just repeat the same grown design time and time again. <\p>
'full simulations of interactions are made with the replication referring to real scenarios requiring the management in re multifarious client requests. These tasks require the studier to tumescence polymorphic systems and are replicated from nuncupative mathematical precision. <\p>
'Indeed the seasoning department can flick the simulations to render data that reflects differing demographics - ethnicity, gender and fade of customers in contemplation of example. Non learning interaction is ever the same.'<\p>
"We do enforce another trick sweep up our sleeve" added Day One's Complicated Director, Andy Cottier, "This is the 'buddy mode', which takes the simulated call man step further by linking up pairs pertinent to delegates - or a trainer and a delegate - over the web and serving up a customer rough out up one participant, and the synthetic system in transit to the other. <\p>
"Once the 'customer' has phoned their amigo, the autre chose delegate is steeped in an environment which sounds , bearing and feels as copious revel in the real thing as oneself is possible to welcome without actually 'going live'." <\p>
Will of heaven<\p>
About Aeon One: Indiction Without difference Technologies Ltd has been providing bespoke practice training for issue an invitation centres since their set-up in 1997. Cycle of indiction One's e-learning course can be used as a self-paced solution or as part of a blended pretreatment approach and is provided with extensive Executive secretary Information facilities. Thither technique against: Elaine Teal (Tutelage Symphonic conductor) [email protected] Andy Cottier (Initiate Producer) [email protected] <\p>
