#shared browsing

The main reason behind the evolution of Co Browsing is the importance of customer experience. 

Customer experience has always been at the center of businesses. With time, its significance continued to rise. Today, thanks to cutthroat competition among companies in the market, it has become hard to determine which is a better product or service. In such a scenario, customers make buying decisions based on customer experience. 

WHAT IS CO-BROWSING?

Co Browsing, also known as shared browsing or collaborative browsing is a way in which two people (usually the customer and customer support agent) jointly browse one's computer screen (usually the customer's). 

For example, the customer doesn't know how to configure an application on their computer. Now, with the help of CoBrowsing solutions, the agent and the customer can jointly browse and navigate the customer's application so the agent can fix the issue. 

Businesses that keep the customer experience at the center of their business strategies would want to solve their customers' issues as seamlessly as possible. Co-browsing makes it happen, enabling interactive, real-time customer support. 

With Co Browsing solutions in place, your agents won't have to ask such questions to your customers 

On which page are you - are you sure it is the right one? 

What exactly do you see on the screen? 

Can you see a red button in the top right corner? 

Could you share a screenshot of the page?