#shareah

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David had reached out to me not long after my first post went live, hoping we could discuss the issue over the phone. I agreed.  Later that evening, after I'd replied to a handful of forum posts about the Shareaholic system's "problems", I received another email, whereas I was accused of using social media, my blog, and "every WordPress forum post" I could find to post negatively about the product. I was also accused of intentionally going out of my way to harm the integrity of Shareaholic.  "I can only assume that you are unfortunately not interested in resolving this constructively," David wrote. I replied to his email, because I was still very much wanting to talk with him about all my findings.  Here is my reply: David: I am unsure what "facts" need to be corrected. I think we can both agree that I backed up every single point I made with screenshots. This issue isn't about me at all. Sure, I lost at least 2 referrals through my Constant Contact partner link. One client reached out to me after reading my post and Constant Contact was thrilled to "connect" them properly. The rest? They have no way of matching  incoming links against my analytics reporting of outbound clicks. It was your service that disrupted that process, but that's not why I wrote the post. I wrote the post because the majority of users I've worked with would never have known about these issues had I not posted them. Several of these users realized that legitimate links they created themselves were rewritten because of an "opt-out" your company decided to implement.  Whether or not those actions were specifically illegal? I have no idea. But they are bad business practices. And leaving a review and responding on TWO forum posts - threads I did not start - is hardly going out of my way. I am quite savvy on the web, so one could[n't] call responding in a few threads excessive. Now, if I have my information incorrect, I will most certainly and gladly update my content. I would have thought if this issue was so important to address me on Twitter and email back to back, you might have wanted to discuss it then (or even now - I will answer  my phone for you any time), rather than seeing when either of us might have time over the next two days. But I cannot, and will not, leave people's sites vulnerable - the very people who trust me to look out for them - because people have to check their schedules, while the rest of those responding say the same things over and over. Best, Pamela [phone#] day or night I received no further replies. I received no communication from anyone at Shareaholic. And that's what really disturbs me. Shareaholic reached out, wanting to correct what I wrote, and when I made it clear that it would take more than just saying, "Oh, we thought our users would be delighted to make money off their blog posts" (when, in actuality, the bulk of them likely had zero knowledge the monetization was even occurring, so they wouldn't have known to "claim" money made off their content) to convince me that all intentions were pure. Let's realize one thing here. Shareaholic advisers, investors and staff are not stupid. I don't buy for a minute that a group of them sat in a meeting, whereas someone said, "Let's turn it on by default" and NO ONE said, "Um, wont' that piss off the users?" There's no way that was thought about, and no way it wasn't discussed. My intentions were not about hurting the company. They were to notify users - that otherwise had no way to know - that it was possible their outbound links were being rewritten. That is where this all started.  And I didn't go digging for tons more dirt, either. That? It just fell in my lap while I was trying to figure out why my tiny site on the internet couldn't serve up a proper referral link.