#serv325 spring2013

After finalizing the KRI's , KPI's and Service Recovery measurements we worked on the layout of the dashboard. We looked into the hierarchy of the measures and how to best display the information to make paper prototypes.

Intense hours of mapping the service blueprint. In the process of understanding one of the biggest pallet pooling company, CHEP

Phone interview with the Chief I Information Technology at CHEP. We discussed our findings to make sure we have the right Critical Success Factors, Key Performance Indicators and Key Result Indicators in order to continue developing the dashboards.

'..Google's mission is to organize the world's information and make it universally accessible and useful..The Google World Wonders Project is a platform which brings world heritage sites of the modern and ancient world online..Using Street View, 3D modeling, and other Google technologies, we have made these amazing sites accessible to everyone across the globe.'

Milton Glaser