... Process

Another GREAT book

http://graphicdesign.stackexchange.com/questions/16512/how-to-prepare-a-design-for-cmyk-printing

I have found a great video made by the team of Nile that explains the value of Service Design to business.

Our team met at the library to begin Desktop Research, identify societal challenges, members of the ecosystem, constraints and key needs and jobs. Later we created a stakeholder map, service encounters and service package.

After finalizing the KRI's , KPI's and Service Recovery measurements we worked on the layout of the dashboard. We looked into the hierarchy of the measures and how to best display the information to make paper prototypes.

After gathering insights from Co-Creation #4 we finalized our ideas and organized layout for presentation. This is a preview of the project logo, branding and final presentation for Goodwill.

Phone interview with the Chief I Information Technology at CHEP. We discussed our findings to make sure we have the right Critical Success Factors, Key Performance Indicators and Key Result Indicators in order to continue developing the dashboards.

The purpose of the 4th co-creation was to present the ideas and get feedback from Goodwill. We rated the ideas by identifying pros and cons and later discussed next steps in our process.

Intense hours of mapping the service blueprint. In the process of understanding one of the biggest pallet pooling company, CHEP

The purpose of the visit to Goodwill was to do some field research and gain better understanding about their drop-off service and overall internal process.

To visualize the service that Goodwill provides we made a Service Delivery System which shows the donor experience as well as Service Package.