#self storage chat

What do homemade chocolate chip cookies, fresh eggs, electronic kiosk technology, mystery shoppers and professional call centers have in common? They’re all in use by storage facilities that are striving to build customer affection and loyalty. Customer service has evolved—at least for savvy businesses—into the holistic concept of “customer care.” It means more than simply answering the phone politely, or handling questions and complaints promptly, although such basics remain vital. 

Here is a new study that truly digs into the essence of social media for business.  The PDF is titled: “New Data on Consumer Behavior Shatters the Hype about Twitter and Facebook”   

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