Currently locked in an email dispute with the estate agents who manage the property I live in.
The first email was almost six months ago now, giving advance warning that the rent would be going up (by a hefty amount). In April, they said. I wrote back expressing my disappointment with this and suggesting that they might want to improve the maintenance of the property in exchange for this rental increase...and that was the last I heard, for almost six months. No new contract was issued. April came and went.
Then yesterday I received an automated email from an online document repository containing, quite literally, nothing more than a link. No text, just the link. In other words, functionally indistinguishable from a phishing attack. I could see, however, that it had been issued by the estate agent via an online depository they've used before, so decided that this was a trusted source and clicked on the link, which took me to a revised tenancy contract (containing more than one inconsistency) which, I can only assume, they wish me to sign.
I can only assume that, because there was no actual correspondence saying anything of the sort. For all I know, they just want me to proof-read it to pick up on the afore-mentioned inconsistencies!
I also assume they will want me to amend my standing order for the rent to reflect the increase, but again, they haven't, at any point, actually asked me to do anything of the sort, and I don't see why I should unless asked. They can't just assume.
Anyway, I wrote back to express my concerns, and rather passive aggressively added that I was taking the lack of a covering letter as an oversight, as I was sure they would not be so unprofessional as to issue such an important document as a revised contract via an automated email without including any supporting correspondence clarifying the course of action they wish me to take.
They wrote back (an unsigned email, so I don't have a named individual I can liaise with) saying that they are under no legal obligation to include a covering letter, but agree with me that it is important to provide clear instructions.
What their response does not do, however, is actually provide these clear instructions. They acknowledge my concerns, but do not address them in any way.
And I'm just...is it me? Am I wrong in thinking that while a covering letter may not be a legal requirement, it is, however, unprofessional not to include one? Am I wrong in thinking that if they want me to sign a new contract and amend my standing order, they should actually communicate with me to say so instead of assuming I'll just figure it out for myself? Am I going mad? Or are they being as unprofessional (and, frankly, rude) as I think they are?