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Companies transforming the digital front need to focus on Business Process Management. The primary challenge in this transformation is ascertaining precisely what this management approach involves.

Business Process Management goes smoothly with strategies of digital transformation for businesses because of its technology-driven approach, and this is being made more and easier through a wide range of new and continually evolving software packages. The modus operandi helps in synchronizing the important components of digital transformation like automation, Internet of things and big data analytics. To be more effective, however, the strategic outlook needs to combine people, processes, and technology, giving equal weight to each and everyone.

 One of the many reasons for digital adoption by so many businesses is the strong need for greater agility and increased pace — thereby allowing better response to the dynamically changing market situations or customer expectations level. Traditional or conventional management models can provide quite a few tools to assist in this, but very few are aligned with the process of digital transformation.

What is Business Process Management? 

Business Process Management falls within the range of operations management. It cites to any sequence of tasks or events that needs to be performed for a business to operate. This discipline employs different methods to discover, model, measure, improve, analyze, optimize and automate business processes. The fact that there are so many different models to select from refers that, while there is a common goal to achieve of business efficiency, there is no specific accepted approach as to how this can be achieved or cannot be achieved.

Unlike other quality management tools, Business Process Management is not suitable for making incremental or sectional improvements to a process or expecting exponential growth only to a certain departmental output, but it instead focuses on improving the overall corporate performance.

The main concerns of the Business Process Management approach is that it includes assets management, asset development, and delivery of value-added products or appropriate services to the clients.

Business Process Management and technology

Unlike many other business tools that fall within the scope of Total Quality Management (TQM), Business Process Management is a way of approach wherein custom-tailored technology for each kind of business need is used. People and technology is the common focus of Business Process Management.

An area in which technology is being used to support the Business Process Management approach is the analysis of real-time information and then using it. For BPM to work, these datasets need to be responded to, by some tools like real-time dashboards. With this, there are often specific, predefined filters that allow exception management so that the executives only respond to critical events they wish to work on.

Business Process Management and digital transformation

There are five core ways through which Business Process Management fits with the digital transformation journey that many businesses are currently undertaking.

 1.      Use of process engines.

Process engines are software tools that are designed to allow for modelling and running of technological applications that follow, and it includes business rules.

2.      Business Analytics

The second area is making the right use of business analytics. The software can be efficiently used to enable managers to identify critical business problems, trends, and opportunities via smart reports.

 3.      Content Management

Content management covers a wide array of sophisticated tools that can allow for the storing and secure management of data.

 4.      Collaboration tools

The use of collaboration tools is aimed to improve intradepartmental and interdepartmental communication by fostering discussion forums, and message dashboards. These tools when used effectively can help uncover the roots of the next key innovation.

 5.      Agile organization

An Agile organization, responds to market shifts.Advances in automation allow business to adapt and survive better across most of the business units.

In this digital age, if you want to transform your business digitally, Business Process Management is the key.

 About us

Q3edge Consulting Private Limited comprises of experienced professionals who have varied and extensive experience in areas of Process Consultancy, Software Development Consultancy, Testing Consultancy and Training.

 For more details: Please contact us on 9599400988

Mail us – [email protected]

Visit us – www.q3edge.com

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A Business Process is a sequence of tasks that an organization follows to bring the product to life or the service to reach to the customers. A business process is basically a collection of related activities put one after the other in a fashion that it forms a flowchart with the description of rules followed and the data flow.  

In a business process, two or more processes can work congruently or parallel which could contribute to delivering the final product or the final service. Managing one process at a time is comparatively easy as compared to managing more than one process.

Controlling a multi-system business process becomes difficult if a proper sequence or structure is not followed. While dealing with multi-system business process, the definition of rules to be followed plays a very important role. As the rules crucially define the input to an output from each process, to help avoid redundancy and any clash of interests between the processes.

Every organization requires a special management team who can look forward to series of steps and assure if they are properly followed. To control the multisystem environment in the business process one must follow the cycle of steps and work around with the management of these concepts.

The concepts to be followed are described below:

Modelling-

As the name indicates, modelling is the activity of methodically representing the processes of an enterprise such that the current process improves. It involves designing a process from its origination to its final stage. Modeling depicts the whole flow of the process, from its origination to its development phase to the final delivery of the product or the service.

The modelling phase takes into account the inputs to the resources, accounts the transformation and shows the end product as the output. In case there is any other process that intersects the process you are defining, It is mentioned explicitly.

Deployment

Deployment is simply the implementation of the business process that is implemented. This step is the actual execution of the process defined on paper. It falls in the launching phase.

Execution

It is broadly about enacting the business processes that are discovered. Enacting a business process is done either manually or automatically. Sometimes the process involves a combination of manual and automated business tasks. Manual business processes are human-driven. Automated business processes are software-driven.

The interaction between the two processes with a different approach can be tricky. If one of the processes interacting is manual and the other is automatic, it is difficult to manage such multi-processes. In order to smoothly manage two such processes, you need skilled labour and artificial intelligence enabled the software.

Monitoring

It involves process tracking and handling issue. Also, monitoring of business activities, key performance indicators, business / operational exceptions and business risks is done, as these activities are implemented in computer systems.

Analyze

Extraction of real-time report and data comparison analysis is done. Overview report and detail report is generated and customization is done accordingly which helps to develop business performance.

Optimization

It includes retrieving process performance information from modelling to monitoring phase; identifying the potential or actual bottlenecks and the potential opportunities for cost savings or other improvements and then, applying those enhancements in the design of the process.

Following these steps in Business Process Management is very helpful as it helps you understand every process very closely, helps you monitor all the processes well and hence manage them well.

About us

Q3edge Consulting Private Limited comprises of experienced professionals who have varied and extensive experience in areas of Process Consultancy, Software Development Consultancy, Testing Consultancy and Training.

For more details: Please contact us on 9599400988

Mail us – [email protected]

Visit us – www.q3edge.com

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More and more businesses in the world are shifting from focusing on just hiring software developers to problem solvers. Corporate sector demands people with skills who can analyze problems and deploy the most effective techniques to come up with a solution. Business Process Management (BPM) combines aspects of understanding and analyzing various types of business processes, and then uses a variety of techniques to increase the effectiveness and improve the quality of those processes. Achieving this involves the selection and application of IT systems and technologies.

Given these multiple skill requirements, industries are looking for dynamic people and Business Process Managementoffers a wide variety of career prospects. Here are few career profiles that this stream extends to.

Business Analyst

Business Analysis combines understanding business change needs, assessing the business impact of those changes, capturing, analyzing and documenting requirements and supporting the communication and delivery of requirements with relevant stakeholders. The role of a Business Analyst can also be termed as a bridge between the business problems and the technical solutions. Business Analyst is among the high paying jobs in current market and is one of the most sought after job roles.

     2. Business Continuity Planner

Business continuity planning (or business continuity and resiliency planning) involves strategizing and developing business plans to ensure businesses run smoothly or have backup plans in case of emergency or in cases business does not occur under normal conditions.

Business continuity planners recognize threats and define potential risks companies might face in future, assess how the risks will affect operations, implement safeguarding procedures designed to mitigate those risks, testing those procedures to ensure that they work in the event of a disaster with a goal to ensure that personnel assets are protected and regularly reviewing those processes to make sure that those processes are up to date. Very few industries look forward to recruit business continuity planners but those who do are very serious about their business and give out hefty packages.

    3. Business Continuity Coordinator

Business Continuity Coordinator is a part of emergency response planning team that a company recruits or sometimes appoints employees expertise in problems solving that work in coordination with Business Continuity planners once an incidence of emergency or abnormal business conditions occurs.BCC must communicate, control and manage activities associated with damage assessments and the recovery of critical business functions, with the end goal of returning to “business as usual”.

    4.Process Improvement Specialist Process Improvement Specialist is one of the most challenging career option available with no specific skill requirements. It comes under an umbrella of consultancy and is known by various terms like quality improvement specialist, data outcomes specialist, quality assurance specialist, process improvement analyst, or performance improvement specialist. Usually companies look for people with combination of analytical, hardware, software and communication skills and are often flexible and open to learn new skills as and when a company requires to adopt to a new technological changes.

    5. Continuous Improvement Program Manager Continuous Improvement Program Manager is one of the most sought after jobs for the ones who are interested in an influential and decision making job position. As the name suggests it's a managerial job and requires the manager to take full responsibility and accountability for targeting fulfilment of the current business process and coming up with cost effective manufacturing and up to date business strategies at regular continuous intervals. This profile often comes with a pre requisite of good deal of experience in manufacturing/service sector, project management, and demonstrated ability to engage leadership, planning and execution, facilitate change management and root cause problem solving.

    6. Business Manager Business Manager is an executive level job that drives the company's direction and strategic planning to support the implementation of company initiatives to ensure the success of the Company. Business manager regularly needs to take feedback of company's progress as well as feedback from employees as the input to company's growth and decision making.

Managers often report to the top tier management and need to work coordinate with all the departments to ensure smooth workflow and that the company values percolate to the bottom most tier. Managers need to have strong interpersonal capabilities and ability to work cross-functionally with other leaders on sensitive and emotional issues that influence organizational goals and work well in team environment, with sound negotiation and problem solving skills.

    7. Strategy Manager Strategy Managers are not entry-level or mid-level positions. Strategy Managers make up to leadership executives, or report directly to one. These professionals can find work in any company, as all businesses use an expert in growth strategies. Companies often rely on strategy managers for the workflow and the policies devised by them vastly influence the growth rate. In order for a company to grow, objectives for growth with minimal risks are to be set. The individuals tasked with advising as to how best to achieve these goals is the Strategy Manager. These professionals assess the organization’s goals, determining which ones are realistic, and then work with the company executives to formulate actionable plans.

    8. Business Intelligence Systems Analyst Business Intelligence Systems Analyst (BISA) works in Business Intelligence, a field associated with business reporting on consolidated cross-departmental business data. They are typically the stewards of any businesses, which employs database specialists and business intelligence developers. Business Intelligence analysts may act as data subject matter experts and support other business units’ data needs. A common responsibility of this unit is to develop standardized business reports and metrics.

The career options in the area of Business Process Managementare wide. All you need to do is, get in there, learn what it’s all about and choose the most suitable career for you!

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Business process mapping is a framework that helps to create a visual representation of the work processes. These maps diagrammatically represent the details of ‘who’, ‘what’, ‘why’, ‘when’, ‘where’, and ‘how’ in a business process. Thus, business process mapping designs and documents business process. With the business process maps, it is easy to establish the relationships between inputs and the final output of the business process and thus understand the steps involved in it.

Business process mapping also brings about uniformity in the documentation, promotes transparency, for people within as well as outside the organization about the processes in the organization. Many experts advise organizations to have business mapping and substantiate this by saying that business process documentation is as important as business process implementation. There are numerous other reasons why every organization should have business process mapping. Here are some of the perks of Business process mapping:

Brings uniformity: It breaks down the complexities and enables everyone to look, compare and understand the process in the same way.

Developing metrics: Since there is uniformity of representation, a metric for calculation can be developed.

Increase efficiency: By documenting everything, it is always easy to understand the flow; analysis of the process is also efficient.

 Understanding the current state: Business process management helps to understand the current state of the process and also makes it possible to track the development of the product.

Gap management: A right map will always make the gap between the ideal processes and current processes easily identifiable.

The concept of Business process mapping clicked way back in the 1940’s. Ever since then, many people have contributed to bringing uniformity in the documentation of business processes which will help understand the processes and make the analysis easy. Earlier, creating a map took days! And modifying those maps took another set of days. However, recently there have been many advances in the way people used to make maps of their processes. Now, with software development, creating and editing maps has become easier and efficient. These software’s are the tools which provide incredible features which help you define and design a business process, help you in changing them from time to time, make them available to all your teammates, analyze and implement changes. There are business process mapping consultants with great knowledge and understanding the business process mapping tools. These tools help you visualize your business as if life has been breathed into your business and it has come alive.

There are many Business Process Mapping Consulting Services in India with a different approach towards process mapping. There are so many tools that you are bound to get confused as to which approach should be opted and which not to. To help you deal with the confusion, here are some tips for Business Process Mapping:

For process mapping, always choose the processes that play a leading role in your business for decision making.

Identify and make the aim of your business process mapping very clear.

Although there are software and tools that perform business process mapping, you need to have an expert look into you’re your process maps to actually make use of those maps for improvement of your business. Hence, do not hesitate to appoint a business process mapping consultant.

Verify your maps from a knowledgeable person.

 Don’t try to fix the problems as soon as you see them, let the whole mapping happen first and then begin analyzing it.

Business Process mapping has a huge potential to look at your processes, understand them, analyze them, identify the exact problem and come up with effective solutions but you cannot do this on your own and need experts’ opinion.

About us

Q3edge Consulting Private Limited comprises of experienced professionals who have varied and extensive experience in areas of Process Consultancy, Software Development Consultancy, Testing Consultancy and Training.

For more details: Please contact us on 9599400988 | Mail us – [email protected]

Visit us – www.q3edge.com

Follow us

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https://twitter.com/Q3edgeC

“Process Modelling is tough for business users to understand”, “Process modelling is complex”, “I do not see any value in Process modelling” there are some of the common notions among we heard from many organizations both, the ones who have used Process Modelling and those who haven’t.

The question is whether process modelling is actually a complex and non-value adding concept? To answer this, unfortunately, the answer is yes. As long as process modelling is considered just a ‘flow diagram’ process modelling will never add value to your organization. But the fact is, process models are not just another documentation method or standard operating procedures, the purpose of Process Modelling is very wide.

Process Modelling is a powerful method to integrate business vision with strategies, business objectives, process KPIs to business processes. Process models are the simple yet powerful tool to visualize your business process and understand what is working fine and what is not. It is the fastest approach to see, understand and evaluate end to end processes.

However, in order to make utmost use of Process Modelling, the following are some important elements to be taken considered:

a.       Process Architecture: A Bigger Picture

Unless you know your bigger picture, you can design and evaluate the output of process modelling. By a big picture, we mean a complete Business Architecture consisting of multiple value chains or just one value chain. A big picture of the organization helps it to remain focused and align all business processes accordingly.

b.      Process Modelling Conventions

Before starting your process modelling journey, it is essential to first define your process modelling excellence framework, also known as Process Modelling Conventions. In the absence of process modelling conventions or if the defined conventions are overlooked, there’s a high probability that you end up creating complex business process. This will hamper the business users to understand the right intentions of the process.

c.       Process Collaboration

You can never achieve what is desired unless business users collaborate on the business processes. Process modelling must collaborate business users to discuss, evaluate, comment, and propose an improvement in business processes. More collaboration results in better understanding and acceptance.

d.      Modelling Measurement

Can you measure the effectiveness of your processes? If the answer is no, you are missing one of the critical elements of process modelling. The effectiveness of process modelling must be measured to ensure that we are aligned towards our big picture and expected values. Talk to your stakeholders and find, what is really needed by them from the process information. Define your measurements accordingly and measure the effectiveness of process modelling for the set measurement criteria.

e.       Project Management

Impractical timelines, over expected deliverables, are some attributes of ineffective project management. IF process modelling is not planned, monitored and controlled through effective project management, it will result in frustration among the business users and modellers. Before starting process modelling, estimate efforts and time involved in each process while keeping in mind the process conventions. It’s not only effective planning that matters but monitoring and controlling are equally important.

f.        Know Your Challenges

Quite often, we get impressed with the work of competitor organizations. We then compare their apparent information with that of our own organization. Comparing is fine, but the problem is when you conclude that your organization does not have such structured information. One must consider that the organization which now has detailed and structured information began their journey with issues similar to that of your organization. What rather needs to be acknowledged is that those organization also faced the same problems as you face today, but during the journey, they evolved and got there where they are now. Document list of your challenges, your expectations and plan your journey accordingly. Define your 30-60- 90 days journey and post that repeat it for the next level of maturity.

g.       Process Governance

Every process must have clearly defined roles and responsibilities. RACI (Responsible, Accountable, Consultant, and Informed to) are important roles for a process. You must never define Responsible or accountable to a department, that’s wrong. In process modelling, define right process governance so that weak areas can be identified and improved.

 Process Modelling can help you evolve and grow; all you need is to dedicate proper time into building it!

 For more details: Please contact us on 9599400988 | Mail us – [email protected]

In last few decades, Businesses have diversified themselves so much. From once a barter system to now crypto currencies in trend, Business has evolved leaps and bound. So has the approach of doing business. Business is no more a mere commerce between two enterprises but has become a science and subject of study. A lot of thought and research goes into developing a good business trait and efficient business processes.

Business doesn’t only mean a huge company with huge machinery and a grand infrastructure, with time and technology as a business can be as compact as a website or just a mobile application. However, the one thing that creates a business is its execution! For a business to bloom and flourish, it is extremely important that its processes are optimized and function smoothly.

To add value to the business processes it is important to develop a strong understanding of the business processes. There are different methods and techniques to deal with a human resource intensive business and a different approach to enhance an automated process. Since the processes are different in nature, the optimization aim and methods are different too.

Before using any technique it is thus essential to first understand the types of Business Processes your line of business falls in.

The business processes typically are of three types:

•             Primary Process (also termed as essential process)

•             Support process

•             Management process.

Primary process:

The primary process is the fundamental line of business of the enterprise. It deals closely with the core values of the business and the value chain.

As the name suggests, a primary process is a basic process through which the enterprise delivers services/ products to its clients. Dealing this process is very crucial as this is the fundamental process as it directly affects the deliverables to the clients. These processes form an integral part of an organization and need to be paid close attention to.

The aim in optimizing this process is to add value at every step so as to give a value addition to the end product/ service that gets delivered to the client. Improving this process has a direct effect on the output of the enterprise.

Support Process:

Support processes are the processes which do not deliver the final product/ service to the client, but it creates an environment that is suitable for the primary processes to function smoothly. These processes do not directly generate value to the customer. Having said that, the support processes are also vital for the enterprise. The processes like management processes, accounting processes, and human resource processes facilitate the working of an organization.

Enhancing these processes means making the fundamentally and strategically strong. Although the support processes, do not add value to the client directly, they help in developing a solid working environment.

Management processes:

Similar to support processes, the Management processes do not add value to the end customer. These processes are more oriented to monitoring and analyzing the business activities. These processes deal in up scaling the business, introducing new verticals and bringing innovation to the firm. Management processes are goal oriented and aim at designing and achieving tangible as well as intangible targets. Management processes help in making the enterprise a brand and by standing out and providing its clients with value in intangible terms.

Once the understanding of processes is clear, identifying the process which is to be optimized to achieve the set target becomes very clear.

Doing a static business in today’s cut throat competition is like living on the edge of a mountain. One miscalculated step, and everything would go down the cliff. Technologies to techniques, everything is changing the speed never even wondered and thus everyone has to be on their toes to quickly adapt and get going with the change.

With a tremendous roar happening around Business process improvement, there are many theories and concepts being constantly adapted, molded and remolded. One concept which works well for one enterprise may just flip another enterprise and bring nothing good out of it. It is therefore very essential to understand each concept and choosing the best one to incorporate in your business. There are two basic concepts which are used interchangeably by everyone but have a huge difference in terms of their application. Two such concepts are: Business Process Management and Business Process Re-engineering.

Let’s first begin by understanding the two concepts.

Business process management is described as a process and management discipline that analyzes, implements, documents, monitors, controls and sometimes redesigns the business processes.

On the other hand, Business Process Re-engineering is a “radical approach” to current business process. Business process reengineering necessarily means replacing the existing system. Business process re-engineering does not prophesize on documenting or implementing certain changes in the existing business processes. It only takes into consideration the input and the desired output and comes up with an efficient process to achieve the aim. Business Process Management can be looked at as a soft approach which considers the current processes, and believes in flexibility. However, the business process reengineering strives to create a perfect process from scratch and lays emphasis on replacing manual labor by automation.

Business Process Management is a continual process which aims at attaining efficiency through continual improvement by reiterating the processes. The business process management finds and creates a balance between non-automated and automated approach and does not believe in dehumanizing the workplace.

BPM disciplines the management and people and creates a people-machine friendly atmosphere in enterprises. While Business process re-engineering has technology at the helm. It believes in making a process glitch-free and concrete even if it means reducing human interference.

Business Process management analyses the data gathered by the current processes and thus can be a considered to be tool that which can be implemented in an enterprise while its processes are in progress and in any phase of the Business. Whereas Business Process re-engineering has a different approach. It eradicates processes and sets up a new process. Re-engineering takes the enterprise back to the designing phase, giving the enterprise a whole new process to adapt to.

It is seen that an enterprise which is doing fairly well in its operations and wants to be a leader and excel in its processes, indulges in Business Process management while the enterprise which is looking out to introduce a new business vertical or a startup which is experimenting works on re-engineering the processes.

It is thus very clear that both the theories work towards the same goal, but have a totally different approach. As important as it is to remain in business and bring innovation to one’s business processes, it is also very critical to choose the approach which will work the best for one’s enterprise and yield the maximum results. It is thus important to gravitate your daily chores to remain upbeat with the changing trends.

The significance of integrating technology with your vision can only be realized by the experts in the field. By working with industry stalwarts for more than 8 years, the team at Q3edge has expertise in understanding what suits your business better, Business Process Management or Business Process re-engineering. The efficient team at Q3edge assures that your time and resources are optimally used and benefit you the most.

We understand that when you designed your processes, you did not only invest your money, but also your time. We regard your emotions and thought process that went into designing the processes and hence deploy all our knowledge in building your business processes, making them world class!

For more details: Please contact us on 9599400988

Mail us – [email protected]

A Certification program can be a turning point to your career. Find out the best in the industry.

Right out of college or trying to switch from your existing job or trying to move up the ladder in your job or up-scaling your business, any new phase of your life demands an altogether new you. Adapting to the new work culture and upgrading your current work culture cannot happen with the same resources and same skill sets, to bring about innovation; something different always has to be taken into consideration. One cannot overlook the fact that with the same skill set, one can only master the process like a machine but not bring innovation or develop a better understanding.

To bridge the gap between the education and the industry requirements, certification programs are one of many options. A certification course finds no bar of profession or age. The courses designed are job focused and independent of job setting. Certification programs help you to be competitive in the industry by updating your area-specific knowledge and highlighting your professional commitment. In fact, internationally acclaimed certifications are always an add-on to your profile and have an elite place in the industry.

A Professional Certification program is more of a personal training program that keeps you upbeat with the latest technologies/ customs/business practices. If you take a closer look at the program, it helps you in many ways:

• A well-designed certification program helps you gain practical skills for the job, as it focuses on the knowledge and skills needed to perform real-world job responsibilities.

• It helps you realize your area of maximum benefit from a wide range of expertise areas.

• Learn all aspects of a specific type of career pursuit while also providing organization with a standard of assured excellence from these professionals

• Effectively integrate these career pursuits into one’s specific work setting

However, with tons of certification programs acclaimed by various institutes choosing the correct certification program in BPM is a must. One doesn’t want to shell out a huge amount of money and spend hours in learning something which is outdated or has no value or just YouTube trivia.

With the view of making a professional capable of implementing and understanding the Business Processes well, the Q3edge consulting has created a Professional Certification Program. The program has been curated with a deep understanding of the basics and advanced levels of Business Process by the experts at Q3edge.

The certification course enables the professionals to narrow the gap between the theoretical approach of business processes and the Job specific approach. A BPM Asia certified professional stands out in the industry. The BPM Professional Certification Program (Public Program) is organized in association with CII-Institute of Quality and Q3edge Consulting with Leonardo Consulting, Australia.

The program will provide you with:

1. Knowledge of BPM methodology

2. Road Map Approach for Implementation

3. The theory and practice of process-based management.

4. How to use the two virtuous circles to embed effective process based management.

5. The seven elements that enable process based management

6. How to design and rollout a project that is process management based.

The certification program with Q3edge is a great place to interact with industry stalwarts and connect with like-minded people who strive everyday to come up with better business processes. The Professional Certification Program for BPM is sure to give you an edge in the competitive world not only with a mere piece of certificate but an overall enthralling experience by adding value to your knowledge.

For more details: Please contact us on 9599400988

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