#psn problems

The PSN having problems connecting when LiS: Before the Storm Episode 2 just dropped is Homophobic

I just wasted 50 minutes to try and fix my old ps3 account... again. Long story short, had a friend, got to use his ps3, we stop being friends and he takes it back (even though i offered to buy it). But yeah, had a bunch of games + dlc and around 300 hours put together worth of gameplay. The thing is i can't call custumer support via phone since it'll cost a shitton and i can't access any help online. The only answers i got were to clear all devices but 1. I can't see that even though i followed the instructions and 2. my current and only ps vita is connected to that account and i don't want to lose all of the progress in there :/