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How Square Enix Dealt with the Ultimate Fantasy 14 Mac Problems Proper

Communication is a key component within the relationship between recreation builders and players. Gamers need to know if there any points happening with their favorite mmog video games and if anything tangible is being done about it. Sadly, the same old response from builders over issues is to keep up absolute silence until the final potential moment. This results in a great deal of frustration and anger from players, and it is something that can be prevented. The latest example of this was how Guild Wars 2 dealt with the pricing of their upcoming expansion and the way veteran players were treated by it. An outright revolt was getting underway earlier than ArenaNet finally stepped in, made a statement, and offered some additional incentives to veteran players. On the alternative finish of the spectrum, we have now Square Enix, who moved shortly and decisively over how the Last Fantasy 14 Mac version was launched. Let’s take a better examination on how Square Enix handled the Ultimate Fantasy 14 Mac issues right.

As most players know, Ultimate Fantasy 14 is an mmo that has actually risen from the ashes like a phoenix. The sport was terrible when it was released, and it quickly bombed as gamers give up the sport in droves. Nonetheless, Square Enix determined to do a full revamp of the game, and a part of that revamp was keeping gamers informed of current plans, future targets, and the various priorities in fixing problems. The web consequence was that gamers were saved within the loop and their suggestions was used and appreciated by the developers. Now Last Fantasy 14 is a very successful mmo and can probably be for fairly a while to come back.

The current challenge is that Square Enix was releasing a Ultimate Fantasy 14 Mac version, however they really dropped the ball on developing it and preserving gamers totally informed. The primary problem was that system necessities released by the corporate weren’t the precise ones wanted to run the mmog. They initially launched no necessities after which launched a number of completely different necessities that were all wrong. The top consequence was that many gamers who bought the Mac model of the game were unable to run it on their system. The conventional response from most recreation corporations could be to launch a statement that they would be issuing a patch and for everyone to be affected person. So what did Square Enix do?

The trustworthy reply is that they stepped as much as the plate and took full responsibility. Naoki Yoshida, Producer and Director of Closing Fantasy 14, penned a publish on the game’s discussion board where he apologized and laid out the corporate’s response. He mentioned, “Although our growth and QA groups examined the consumer on Mac hardware, because of our final minute efforts to improve performance and the chance that system requirements may change, we decided to organize several versions of these requirements, with the one to be released depending on the ultimate result. However, within the chaos leading as much as the multi-platform launch of our enlargement, we released incorrect requirements, which weren’t updated prior to the Mac version’s official release.

While the development and operations teams, as well as our entire firm, have been concerned on this mistake, it was I who finally made the decision to launch the Mac model below these circumstances and therefore bear sole duty, and I sincerely apologize to you all.

Because of this case, lots of you purchased a product which your Mac hardware could not run at even the minimal system requirements, leading to inadequate efficiency, for which many of you’ve expressed your dissatisfaction. Had we supplied correct info beforehand, I do know lots of you would not have purchased the Mac version, which is why we decided to offer full refunds. Once once more, I apologize.”

When I first read this, I used to be really stunned. A recreation company that admitted to a mistake right off the bat after which apologized profusely for it? The fact that they offered full refunds to those who purchased the Final Fantasy 14 Mac version was also amazing, and it was much more superb in that they might work to refund a participant’s cash irrespective of the place they had purchased the game. Most corporations would solely provide refunds if the game was bought directly from them, akin to ArenaNet just lately did with their Guild Wars 2 enlargement.

Two issues turn into readily obvious in Yoshida’s post that we usually do not see from mmo corporations: communication and responsibility. They did not waffle and wait around for the problem to get worse. They nipped the problem within the bud by proudly owning up the mistakes that they had made and by providing a full Remaining Fantasy 14 refund to those that bought the Mac model. They took accountability for their actions, supplied refunds, and apologized quite a lot of instances for their mistakes. They took it one step further by ceasing all gross sales of the Ultimate Fantasy 14 Mac version of the sport until they iron out all the problems. Yoshida even goes additional by going into details on how the technical issues arose (which you’ll learn right here).

Folks, that is how each game firm should handle a significant downside. Sq. Enix did not let the difficulty fester till gamers were practically rioting in the streets. They owned up to their mistakes and took steps to fix them and to offer redress to avid gamers by offering a full Final Fantasy 14 refund for many who had purchased the Mac version. I’ve yet to learn a letter from any game firm that has anyplace near the number of cases of “I sincerely apologize” than is present in Yoshida’s put up. I simply want extra game firms would take notice and act in the identical method when an issue erupts.