#praxidia

Transformation Training involves automation and analytics in programs for operations, that unlock the full potential of digital transformation within the contact center. Aiming to reduce Time to Competency, AHT and complaints, it also increases revenue, conversions, upsell l& cross sell.

Praxidia Advanced Quality Assurance help you turn traditional quality control or QA function into an operational insights hub. We enable Quality Analysts to capture rich insight driving intelligence from every monitored interaction along with root-cause assessments that are critical to business improvement.

Digitization is changing the way companies are looking at their business capabilities, forcing them to adapt according to the new trend and market reality. On most important thing to take a note of is these changes are not companies driven but customer based, this very well points out toward value of customer experiences.

Customer Retention Program Aligning brand expectations with brand experiences to preserve the loyalty of your customer Today, most brands will regard their loyal customers as precious investments, investments that have taken great expense and effort to acquire, grow, and maintain.

Customer Lifetime Value is the single most important metric for understanding your customers. As customers continue to demand higher levels of customer service in order to secure their loyalty many brands are turning to automation. Customer Lifetime Value Program helps unlocking the essential insights required to maximize the value of every customer service interaction.

Teleperformance is No.1 global leader in Customer Experience Strategy and Management. We enhance omnichannel customer engagement through a customer-focused strategy and transformational initiatives.

Employee Management Program is a data-driven approach to employee lifecycle management, from recruitment through to retention; providing the ability to identify, recruit and ultimately retain advisors or interaction experts. With increasing hiring emphasis placed upon their soft-skills and persona, agents will actually become your ‘brand ambassadors’.

Customer Experience Transformation Program is taking an objective and customer centric approach to transformation; defining the optimal balance between customer experience and profitability. CX Transformation program enables clients to adopt a customer centric and data driven approach to change, ensuring that every step of the transformation journey is right for both the business and its customers.