#pm maintenance software

Do you want to automate all the related tasks that are required to handle your guests? Are you facing any issues where you need to check the constant status of your guests and handle high staff productivity? Just automate the handling of guest requests with Know Service and automate everything from Guest Requests to complaints along with maintenance jobs for ensuring high staff productivity with the Hotel Guest Management Software and handle hotel guest management.

With the Hotel Guest Management Software, you have the full power to double your productivity scale with Know Service. With Know Service, now take care of your guests in the best way possible.

When a guest orders something there is a delay between the concerned desk and the concerned staff person to process that order. Then the order is completed, and the concerned guest gets his or her service delivered.

Know Service simplifies the process and automates the handling of guest requests complaints and maintenance jobs, thus ensuring high-quality service and high staff productivity. Requests and other information like complaints are logged in by the guests through an interactive guest application or by hotel staff. This whole process brings supreme productivity to the task and creates automated triggers to automate follow-ups and automatic jobs in the central system.

The Know Service software has multiple benefits that will help increase the productivity of the Automatic Allocation and the guest service request. Automatic alerts and jobs that are based on custom defined events. The unified cross-department tracking and guest requests, complaints and maintenance jobs, supports multiple wireless messaging systems and many great features that are Dynamic escalation logic for delayed or unfinished systems, powerful reporting module for seeing custom or standard reports and support for 180 languages.

After using the Know Service as the hotel guest management software, our clients have had great benefits that include reducing guest service time to increase staff productivity by tenfold along with minimizing delays and incorrect deliveries. The Know Service not just solves guest problems but also analyses the trends and performance of the employees automatically. All these performance indexes are easily available for KNOW Mobile.

Cleanliness is the primary factor which attracts visitors to a particular hotel. Effective housekeeping has a direct impact on overall guest experience and satisfaction levels. Efficient hotel housekeeping software can assist you in maintaining the reputation of your hotel.

Follow these practices for added efficiency in Housekeeping Operations:

Carry out random quality control inspections: To maintain high standards you must perform random quality control inspections. If the staff adheres to high standards & productivity, offer them monthly bonuses as a form of reward & recognition. This, in turn, boosts productivity & trust and leads to greater employee retention.

Checklists & resources are essential: Housekeepers must necessarily follow sufficient direction and tools to cater to the requirement of the hotel and its guests. Checklists must be given for the successful execution of tasks in every room. Ensure that the supply closet is well-stocked and also place orders beforehand so that quality standards are maintained.

Use a good app: Hotel management software can significantly streamline the hotel`s housekeeping operations. It also ensures that the staff understands the exact requirements of the job. Housekeepers can update the room statuses as soon as they complete their task every day. Supervisors will be informed via automation as soon as rooms are prepared for inspection.

Why training is important: Training serves to educate the staff on basic values and the way in which the hotel operates every day. Conduct an orientation day to inform them about the kind of behaviour you expect from your staff and how they should interact with guests. The staff should receive a comprehensive manual explaining the job requirements and FAQs.

Appreciation is important too: Perks must be offered to appreciate the efforts of the staff. This includes attractive retirement plans and flexible schedules among others. Empowerment is essential for a satisfied workforce. If they do not receive the incentive to perform well, hotels will be devoid of the services of a good workforce.

Performance-based pay: Quality inspections must be recorded and shared with the employees. Problem areas can be discerned with tallying and subsequently analysing the scores. Identify underperforming employees with Documented QC scores. These scores can also be used to recompense superior performing employees to maintain a quality score threshold.

Always keep adequate stock: Maintain guest satisfaction with adequate levels of stock. Conversely, overstocked supplies can exhaust the hotel budget and are cumbersome to store as well. Focus on a system that dynamically keeps a record of guest consumption and also alerts staff as soon as replenishment is necessary.