The hoteliers aren’t far behind when it comes to using technology for their properties. Right from adorning their hotels with many latest gizmos and gadgets to introducing many new features like online booking, self-check-in and check-out and guest feedback systems, the hoteliers are making sure to keep their properties updated with the latest technological revolution. 

Hotel management software is one such technology that has become a rage among the hoteliers. The software manages all the functions smoothly at the hotel and leaves no space for inadequacies. However, the biggest mistake that hoteliers commit is using different hospitality software solutions to manage different departments.

Using multiple software systems to manage various departments not just leave a space for shortcomings but also causes issues in the systematic management of systems quite contrary to what the systems are indicated for.

Different software create problems

The majority of hotels in India use different software to deal with different departments. Well, this has its own set of benefits, it has shortcomings too. Using different hotel software India for different departments can cause many issues. This causes many inefficiencies, as well as integrated challenges.

The best way to deal with this problem is to use all-in-one hospitality software that integrates all the systems together to make it easy for the management to take care of all the departments easily.

Benefits of using all-in-one hospitality software solutions

If you use a single software system to control every activity in the hotel, it will certainly make management a smooth process for you.

Here are the benefits of using all-in-one hospitality software:

Real-time business control

In the absence of an all-in-one software solution, you will have to deal with multiple overlapping database, dashboards and reports. You will never be able to get a summary of the overall performance of your hotel within one single time frame.

It becomes a tedious task for the hotels to gather information pertaining to various operations, services, online distribution, offline bookings, marketing, etc. and thus, the hotels tend to avoid this process which further complicates things. This also impacts their decision-making making it slow and inaccurate.

Using software that could integrate all these functions of hotel business irons out all these issues. The software shows all the reports from various departments in a centralised dashboard.

Eliminates Over-booking and double booking

One of the major issues that crop up with different software systems is over-booking and double booking.

An all-in-one system combines hotel software, web booking engine, and channel manager and updates the online room inventory in real time. Thus, the information pertaining to occupancy and vacancy is distributed across systems eliminating these issues.

Maintains rate uniformity, as well as centralised rate control

Every single hotel joins hands with various online channels. This certainly benefits the business given every channel displays the same rate. However, many times every channel shows differential rates which diminish creditability.

An integrated system makes sure that the room rates are equal on every online channel.

No added integration cost

If you have various software systems for each one of your hotel department, you will have to spend a great amount of money to integrate them and maintain them. Plus, every software needs to get upgraded which is certainly not a free-of-cost perk.

Plus, you may have to rope in various vendors if issues in your software systems keep surfacing which is very likely to happen. To make sure nothing of this sort robs your money, you must consider using integrated hospitality software solutions.

No need to manage different vendors

For every software you use, you will have to deal with multiple vendors for purchases, renewal of contracts, as well as payments, every single month. Well, this can certainly get on nerves. You will have to communicate with different support teams and spend your valuable time.

Having an integrated system will save all the time spent in talking to various vendors. If some issue crops up, the integrated solution provider will solve it on one call.

Staff training

If you have multiple software systems, you will have to train each of your hotel department to use it. Well, this is another thing that eats up a lot of time. On the other hand, if you have an all-in-one software system for your hotel, you will have to train the staff just once. It will save a lot of time and efforts.

Do you want to automate all the related tasks that are required to handle your guests? Are you facing any issues where you need to check the constant status of your guests and handle high staff productivity? Just automate the handling of guest requests with Know Service and automate everything from Guest Requests to complaints along with maintenance jobs for ensuring high staff productivity with the Hotel Guest Management Software and handle hotel guest management.

With the Hotel Guest Management Software, you have the full power to double your productivity scale with Know Service. With Know Service, now take care of your guests in the best way possible.

When a guest orders something there is a delay between the concerned desk and the concerned staff person to process that order. Then the order is completed, and the concerned guest gets his or her service delivered.

Know Service simplifies the process and automates the handling of guest requests complaints and maintenance jobs, thus ensuring high-quality service and high staff productivity. Requests and other information like complaints are logged in by the guests through an interactive guest application or by hotel staff. This whole process brings supreme productivity to the task and creates automated triggers to automate follow-ups and automatic jobs in the central system.

The Know Service software has multiple benefits that will help increase the productivity of the Automatic Allocation and the guest service request. Automatic alerts and jobs that are based on custom defined events. The unified cross-department tracking and guest requests, complaints and maintenance jobs, supports multiple wireless messaging systems and many great features that are Dynamic escalation logic for delayed or unfinished systems, powerful reporting module for seeing custom or standard reports and support for 180 languages.

After using the Know Service as the hotel guest management software, our clients have had great benefits that include reducing guest service time to increase staff productivity by tenfold along with minimizing delays and incorrect deliveries. The Know Service not just solves guest problems but also analyses the trends and performance of the employees automatically. All these performance indexes are easily available for KNOW Mobile.

The hospitality industry is paving the way for change as it seamlessly adapts with the processes of smart technology. Guest experience, operations, and marketing offer myriad opportunities for revenue in conjunction with cost savings by making use of software for hospitality industry.

Below are the ways in which hoteliers can enhance Hotel Guest Experience:

Worldwide tourism: More and more people can take a trip to uncharted destinations due to reasonable rates offered by low-cost carriers. Emerging markets have witnessed a phenomenal rise in their GDP which in turn makes it possible for their citizens to travel worldwide. Demand definitely has a huge impact on the offer.

Faultless hotel guest management Experiences: Guest experiences and expectations can be fulfilled to a great extent with the use of smart technology by hoteliers. Guest data and occupancy sensors can be used to mechanize guest interactions all through their stay. This, in turn, will lessen labor costs as well as friction points.

Changes in Room service: Hotels can utilize smart occupancy sensors to send menu notifications to mobile phones of guests when they are inside the room. To make matters simpler personalized suggestions can be sent to the phones based on previous orders. Apps can also control significant aspects of the guest experience.

Aspects of Energy Management: Fluctuations in occupancy can be expertly controlled with occupancy sensors and smart thermostats. Energy-management systems can effectively analyze peak demand loads and local weather patterns to efficiently optimize energy consumption. Smart lighting systems make it easier for hotels to improve energy consumption all through the year.

Use of Marketing: Smart marketing is the need of the hour to bring more guests inside a hotel. Smart technology includes new and improved data opportunities for better marketing. Data insight must be leveraged by hotels in order to succeed in this day and age. Social networks have an intense impact on customers nowadays.

An eco-friendly experience: Travelers nowadays are looking for new ways and means to reduce carbon footprint. This is initiated with booking rooms with identical values at hotels. Hotels which follow this trend can welcome additional guests. The best part is that they can save a lot of money and also reduce energy waste in the process.

New ways of Check-In/Check-Out: Labour costs are lessened and hotel owners can control their staffing requirements in a more organized way when guests are permitted to check in via their mobile device, remotely. This is a wonderful way for hotels to offer upgrades and also ensure that their guests benefit from a more personalized experience.