How Personal Brands and Corporate Brands Can Thrive Together
How do you manage the power of personal brands when these can cpme and go from an organization while taking with them all of the interest and attention?
Amplifyâd from www.christopherakoch.com
Pitting the corporate brand against the personal brand
This is the year that the personal brand begins to do battle with the corporate brand. I think we need to let the personal brand winâespecially in B2B.
Pitting the corporate brand against the personal brand
Forrester Research is testing both sides of this argument. Now, awhile back I wrote a post criticizing Forresterâs decision to prevent its analysts from hosting their own personal blogs. I still believe what I said is right, but thatâs not the purpose of this post.
The reason I bring up Forrester again is because they are actually so far ahead of the curve on this issue that they are the Sputnik dog of personal and a corporate brand testing. Itâs a good problem to have, to be grappling with this issue as Forrester is.
Testing the popularity of content
If you follow social media, you probably know most of the story already. One of Forresterâs former analysts, Jeremiah Owyang, developed a big following on his personal blog âWeb Strategyâ in part because he hits on all cylinders of blogging: frequent posts, engaging content, and an active audience that contributes interesting and insightful comments. (And it should be mentioned that he started his blog before he came to Forrrester.) Another reason for his popularity, at least more recently, was because he was a Forrester analyst, and that brought instant credibility and gravitas to his words, because Forrester has such a strong brand.
But Owyang didnât just post on his own blog; he also posted on a Forrester blog that was created around his business line. In other words, you had two avenues of attention and traffic that both complemented and competed with one another, at least from a branding perspective. In the early days, Owyangâs personal blog was driven by his personal brand and enhanced by the Forrester corporate brand. First you found Owyang, and then you found that Forrester was behind him.
Meanwhile, the Forrester corporate blog that he contributed to was driven by the Forrester brand and enhanced by Owyangâs personal brand. First you found Forrester, and then you found Owyang.
What better a, b test of personal vs. corporate branding could you get?
I wish I had the numbers to prove it, but my sense based on my own experience in social media is that Owyangâs personal brand won that battle. It certainly did in my own view. I found him on his own blog before I found him on Forresterâs and the conversation on his personal blog was more interesting and his community more engaged than on the Forrester blog.
What happens when your personal brand quits?
Of course, then Owyang left Forrester for a startup, Altimeter, that was started by a former Forrester analyst and which has since scooped up a number of other Forrester analysts. Right around that time, Forrester announced that it was ending the cross-posting experimentâno more personal blogs for its analysts. Any blogging would now be done from behind the firewall. I donât want to assert cause and effect here, just pointing out the change.
Co-branding the individual and the company
As part of the change in its blogging policy, Forrester revised its blogging strategy as well, making its analysts more visible and giving them their own personal blogs behind the Forrester firewall. For example, Owyangâs replacement, Augie Ray, has his own personal blog, but his posts also appear on a group blog targeted at the business line he serves, âInteractive Marketing.â Itâs a kind of co-branding strategy: individual analyst, line of business, and company brand all have equal billing at the top of the blog. So when Ray leaves, Forrester banks that people will want to follow the replacement analyst in interactive marketing for Forrester.
The legacy of the corporate brand in the personal brand
But whoâs thinking about the customer here? Will they really think less of you if one of your stars leaves? Was it a waste of time letting Owyang promote himself like that?
I donât think so. Owyangâs blog is still packed full of references to Forrester and his work there. Itâs clear searching on his blog today that Forrester played a big role in bringing him to prominence. And that association will never go away unless Owyang decides to one day just erase all traces of his past. Thereâs a very positive association there that underscores Forresterâs ability to nurture talent.
Now letâs look at that from the opposite perspective. Letâs say Ray builds as big a following through his Forrester blog as Owyang did through his personal blog. What happens to that content when he leaves? To me, the association is less positive over the long term. Do you really want a former analystsâ content to dominate your corporate brandâs search rankings after he or she leaves?
What about the customerâs view?
Now, I think that if we look at this from a traditional corporate branding perspective, your immediate reaction would be to expunge the analyst from your audienceâs memory and start pushing the new content instead. And no doubt since the blogs are all behind Forresterâs firewall now, they can decide what stays and what goes, and can probably create ways through SEO to make the newer stuff more prominent in searches. I donât want to speculate too much here because Iâm not an expert on SEO.
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