The 'performance paradox'
Gary (his mates call him Gazzer) has the title of ‘team leader’ of the overnight shelf stocking team in a local supermarket. He began his career stocking shelves himself, and was promoted to the leadership role a little over a year ago, with no training in management or leadership. His approach to the job is to tell his people what to do, then hover to make sure they are doing it right. One…
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