#oss software telecom

Fiber internet connection has changed the way web services are utilized. With speeds in excess of 100 mbps, it is a revolutionary technology that is replacing the traditional copper wire connectivity. Subscribers are drawn towards this technology; however, not all telecom operators are able to monetize it in the best possible manner. There is a pressing need for next-gen telecom software solutions that come with backward compatibility.

The Need for Backward Compatibility

Fiber is a next-gen technology; however, it has to exist in a universe where copper wire and DSL connectivity is still a reality. Therefore, it needs to be backward compatible. Both the network technology and billing technology need to work with pre-existing infrastructure. So, it is vital that telcos have BSS and OSS software telecom along with relevant telecom billing software that work with older technologies.

Flexible Monetization is Key

Fiber offers a wide range of options for monetization. There are different segments of customers that prefer different type of connectivity solutions. For example, a person into gaming would prefer low-latency over higher speeds. Someone who is handling critical projects where there is no scope of speed loss or disconnection would prefer ultra-reliable connectivity solutions. Fiber-based internet connection needs to be monetized in attractive packages to attract customers. Versatility in monetization is essential as most service providers will be offering similar speeds. In order to differentiate one from another, telcos need to get creative with their monetization plans.

Scalability to Meet Rising Demand

Due to the competition in the telecom industry, quick monetization of services has become a necessary requirement. If an order is placed, you need to have the resources available to deliver the necessary service to the customers. It is vital that you have sound infrastructure that can fulfill customers’ requirements. At the same time, it is required that the billing support system can charge, rate and bill millions and millions of transactions without showing any sign of slowdown. A true real-time charging system is an essential requirement for scalability as it readily charges every service the moment it is used.

Future-Proof System

As the telecom technology keeps on evolving with time, it becomes important to invest in a future proof system like the one provided by eminent vendors such as OSS Billing. Small changes in the system can be made via APIs that bring in new functionalities into an existing system.

Telecom industry is experiencing a quick influx of new and evolved technologies that are expected to shape the way human experiences of the future. Primarily, 5G and IoT are considered by industry experts to be clear gamechangers. However, most new MVNOs do not have the right platform to impart these services. As they lack the necessary telecom software solutions, they are unable to manage the scope of these vast services.

Access the Best OSS Software Telecom and Top Telecom Billing Systems for Profit

The better the technology an MVNO has, the better are its chances of achieving success. Both OSS software telecom and billing systems are required, if an MVNO wants to deliver better IoT and 5G experience to its customers. With top telecom billing systems, you can monetize versatile 5G services. As 5G allows for network slicing and deployment of multiple networks via a single physical network, the challenge for a telecom operator is immense.

Not so many years ago, basic phone support was all that was needed to keep customers happy. Buyers and service users were happy to have a toll-free number available to them. Not anymore though! Nowadays, there are customers who want support across all channels including chat and email support services. Therefore, 360-degree call center outsourcing has become an important requirement of businesses. And, it is important that call center solutions are high-tech and good enough to fulfill the current needs of customers.

Important Call Center Technologies for Modern-Day Support Platforms

In today’s time, a call center process simply cannot survive without consistent tech innovation and upgrades. There are some essential call center software tools that are needed by almost every call center outsourcing company:

Customer Relationship Management Tool

A Customer Relationship Management or CRM tool is vital for managing customers’ information in an organized manner. It can be used alongside CTI to improve agents’ performance over calls. As soon as the call arrives, agents can copy the number visible in the CTI into the CRM search bar. This would allow them to pull records fast, learn about customers’ previous experience, products purchased, services subscribed etc.

IVR

Interactive Voice Response (IVR) technology has advanced at an incredible rate in the past few years. If you have been stuck with an older IVR for your call center, then you are definitely missing out on some key features. First and foremost, the voice recognition in IVR tech has become very impressive. It is possible to completely rely on IVR’s understanding of human voice for taking account information securely. You can also use the advanced voice recognition feature to provide self-care and other useful options to the customers.

ACD

ACD or Automatically Call Distribution is one of those features that is absolutely necessary for call center management. A call center manager can proactively create call transfer rules to direct the calls to the correct agents. For example, difficult calls can be routed to the experienced agents and basic calls can be routed to the newbies.

One of the biggest concerns of Mobile Virtual Network Operators (MVNOs) is to keep up with the changes in evolving telecom industry. Due to the transformational nature of technology, telecom software solutions need to be changed and amended frequently. While big telcos can do that in-house, it is the small MVNOs who are at a disadvantageous position. They simply do not have the necessary budget for the task, and therefore they have to use the services of telecom billing vendors.

Partner with Evolving Telecom Billing Systems to stay Future-Safe

Regardless of an MVNO model, it has to be great at its billing. It needs to maximize the little advantage that it gets from cheaper resource acquisition from MNOs. Thus, it should have the capability to monetize services in attractive packages, in the present and in the future. Below are some necessary requirements for that:

Convergent Telecom Billing Systems

Convergence of telecom billing systems is necessary. Hence, every MVNO should invest in a real-time charging platform like OCS. It can charge based on session and events, thus giving you more room to monetize different services via a single platform.

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