Over the past decade, workplaces and the way people work in these workplaces have changed significantly. The closed technology ecosystem of phones, emails, chat, and shared sites is a thing of the past, and has been replaced by a growing number of open platforms that foster easier communication and collaboration within organizations through office chat software.
That being said, there’s still a time and a place for emails. They're still a mainstay for formal communication with clients or suppliers that requires a clear paper trail and they can be useful for a tactical delay as they don’t have to be answered right away. For the rest, office instant messaging software, company social media and video – all housed within a single digital workplace – are becoming preferable.
