Aug 12, 2018
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Idk what medical office receptionist needs to hear this but it is not your job to choose when patients should or shouldn't be calling in prescriptions, or to judge patients at all when they call you to relay a message. It is not your job to preach at patients for any reason, or to take a tone of authority with them. You're job is literally just to act as an effective communicator, and if you don't do that (and ONLY that) you will inevitably be incredibly ableist several times throughout the workday.
I bring this up because recently, my doc asked me to call in a script (which is a controlled substance) about a week early because she was having issues keeping up with all the scripts she needs to put through. Since then, the new receptionist at my doctor's office has accused me of:
1. Attempting to 'push scripts through early' (which the pharmacy would never even allow to happen lmao), and
2. 'Acting out-of-line.' she also took it upon herself to not send messages through to my doc immediately, and only did so reluctantly when I followed up firmly. I told her that my doc and I had talked about it, but she continued to act suspicious and hostile until this last phone call (I didn't report her/complain about her, but obviously someone had because she was a lot more subdued in a very passive aggressive way).
I get that this behavior is beyond the pale, but I've been at the receiving end of this kind of behavior ever since I got diagnosed with certain mental illnesses. So let me reiterate/conclude: It is not your job, as a communicator between a patient and their care provider, to act as judge over a patient's behavior. I get that your job can't be fun, and that people can be shitty, but you don't get to decide which patients/which messages are believable. You are likely being incredibly hurtful and ableist. I'm lucky not to be so mentally ill that I can't keep pushing; I can't imagine what this must be like for anyone who's sicker than me.
teachers get such crappy pay