Moderneopets Artist Mistreatment
Edit as of 11/16/23 10:40 AM NST:
Removed names where I failed to do so before. I'm very sorry to the affected parties, this snowballed so far out of my intended scope.
Edit as of 11/16/23 5:30 PM NST
Please see this post for a small update.
As of 11/16/23 10:10 PM NST, Hazer the site owner has formally and publicly apologized to myself and Velu, the other affected artist. As far as I'm concerned he has officially handled the situation as best as he could, and I hold no further qualms with Moderneopets. I hope to hear of its management continuing in this direction.
The following post is left up for archival purposes only.
*****
Hello, I’m wren. I'm an artist responsible for some of the pet assets on the neoclone, Moderneopets. I'm just going to get into it.
Hazer was extremely lucky to somehow cultivate a dense group of largely professional artists to work together to make assets for his site. When it comes to his own management as a site runner, he’s largely hands-off of the art department, which is a good thing! If he can’t be active in the art panel enough to know what goes on in there, he shouldn’t be running it— we have many strong, capable artists on the team who are passionate about recreating the neopets style, who work together on every pet that has been released ever since critique became a requirement.
It makes sense that, with a project this large, Hazer should have to designate moderators to enforce rules when he is absent. Choosing to bring on moderators was also a good decision. Unfortunately, he chose poorly.
Art panel issues should have separate Art panel moderators to take care of them. People who are not overburdened with generic moderation duties from the many other channels of the server, for example. In the same vein, artists should not be moderators. When an artist has an issue with another artist, who happens to be a moderator (which has happened many times, with many people— If the mods actually open threads for all complaints they receive, they should have evidence of this & if they don’t they are not being truthful), the artist would likely not feel comfortable approaching that same artist-slash-moderator to complain about what happened. It breeds an aura of fear and discomfort any time there is an issue with an artist/mod, and that is why the two moderators on the team should have to choose one or the other if hazer wants to cultivate a healthy atmosphere in his panel.
I’ve created many pets for this website. Neopets has been a passion of mine since the third grade. I’m also one of those professional artists I mentioned— my work is also art, industry or otherwise. I care about breaking neopets down into their core, recognizable shapes. I care about keeping them on-model and in the spirit of the original TNT art team, with improvements made where I and the other panelists think they make sense. I have redlined for other artists to an even greater degree, just as other artists have redlined for me and helped me finalize each pet into something simply good: something that made sense to get put on a little passion project website for other people with a similar passion to enjoy. I found the panel to be a community of likeminded artists with which to discuss our favorite childhood petsite while we made art for a clone, as if we could pretend we were making art for neopets-dot-com. It was nice.
It wasn’t perfect, though. In fact, shortly after I joined in 2021 I took a hiatus because the art panel was fairly dead. I came back a little while later to see we had several new species, as well as an art director, and lots of activity! That was very exciting. Over the next year I would reach out to the panel or, if nobody was sure of how to proceed, I would reach out to the art director to propose ideas for how to make the panel a little more functional; quality of life updates, if you will. I don’t take credit for all of these alone, there were other artists with similar ideas all communicating to the director in private, but some examples:
A designated “collab” zone where artists could seek out other artists to complete pets with.
“The Purge,” in which the team was whittled down to ~25 current, active artists to refresh the team and allow for new artists to join.
“The Approval System,” which I first sat down with in my workshop (public to all artists) to hammer out the details with as many other artists as wanted to give their input— a method for pitching new ideas to eventually break through the “new species/color freeze” that had been plaguing us.
Speaking on the approval system: like most things that required Hazer’s direct input in the art team, it was left without response for a very long time. Artists with ideas for custom species or colors would occasionally murmur about their excitement for the system to get a look-over by hazer, to see if our approval system pitch would be approved. But hazer is busy, as we all know, and the pitch sat for a while. We had new & returning artists on the team to keep everyone busy.
What I would expect from a years-old panel of artists, when new additions arrive, would be some manner of tutorial. New artists would need to know the pipeline (here’s your workshop, you can post WIPs and anything else in there; here’s how you ping for critique, here are the spaces in which to ask for it; make sure you always ping before your work is submitted on-site), and there would likely be some acclimating on both sides. What I did not expect (but should have), was pushback from new artists on things that hadn’t had pushback in a long time. Why can’t [x] color be a posechange? Well, we’ve created many already and none of them were posechanges. Why can’t I use colored lineart? Well, that isn’t in line with the style standards set by this color; see, nobody else is coloring their lineart.
Suddenly there was a divide between veteran artists, the director, and the new blood. The divide felt greater when Hazer came to his new artist’s aid to say, approximately: “Eh, if someone wants to go above and beyond and make better art, they shouldn’t have to adhere to the guidelines.” Then he threw the art director under the bus for not somehow knowing that his intentions were always to keep the panel loose and unstructured. But don’t worry, that isn’t the first bus and won’t be the last.
My personal investment in the panel waned around that time. I think a structured “work” environment with easily accessible rules and deadlines is necessary to any project of this size. If we didn’t want to enforce color standards, nor prioritize certain colors for release, and anyone could just submit whatever Nice Art they wanted, why not open it up so any user could submit pet art? Why have a panel at all? Isn’t Hazer taking any opportunity to dunk on Leopets because he wants his site to be better? How is this different?
But I stuck around. This was a hobby I really enjoyed, after all, and I really believed it could get better. It had a good core, and despite my grievances with individual artists, none of them were bad people.
But I noticed some trends. New artists would receive feedback that they didn’t agree with and retaliate by bringing in their emotions or personal preferences. Any disagreement where multiple veteran artists stepped in to say their piece would escalate to the point of very long messages on both sides, and would need to be left to hazer to give a final input. Often he didn’t come around to it, because he’s busy, as we know. I didn’t step in to every argument; they became cyclical after a while, and I didn’t have the time or energy to spend simply tapping the proverbial sign (or style sheet). I would try to give positive suggestions when I could, for example: I don’t think this color needs another alt for just one single design, but we did talk about eventually making this color that your design would fit into really well.
I’ve done my time having arguments on the internet. I really just want an art environment where the rules are set and people actually enjoy following them, because I do— I see art rules as helpful guidelines at best and obstacles to cleverly navigate at worst, which is still fun. But of course not everyone is going to feel the same way, that’s normal; that’s life.
On 11/9 I was given this message by Hazer:
It reads:
Hello wren,
I am reaching out to you today to inform you that effective immediately you are being dismissed from the Artist and Consultant Panels. This decision has been reached through discussions and based on repeated offences in the form of user harassment and subjecting the panels to a toxic atmosphere, after multiple reports and concerns brought up to us by other users.
While we understand concerns regarding panel management, there is a distinct difference between criticising and condeming the way the panel does things and criticising and condeming users that are on the panel, and we believe this line has been crossed one too many times, further supported by concerns brought to us.
We appreciate the passion and drive of our team—all of them—and we understand you have been very passionate about the panel. Given some of the messages we see, we have also concluded that due to things in the panel not working out as you have wished, it has caused you much stress and upset as well, which we do not want. All in all, we've decided that the atmosphere of the panel and your own enjoyment of the website are hampered by your presence on it. Because of this, we have decided it is best to have you part ways with the staff sections of the website.
Effective immediately after this message, we will be permanently removing you from the panels. While normally we do a temporary removal, in this case we've seen that your compatability with our management and handling of the panel will not improve, and it will just bring stress to both sides.
We understand you have put a lot of passion into the projects you have been working on for release in Moderneopets, and in lieu of that, we offer you the option of having the project(s) still be released even after dismissal. Rewards will still be granted for releases per usual, and credit will still be given. If you decide, due to dismissal, you do not want your unreleased work to be released on Moderneopets, simply state it as such, and we will discard all progress on projects you have been working on to respect those wishes.
This decision is final and will not be revoked.
Best wishes to you,
The Moderneopets Team
[end caption]
My response:
It reads:
No warnings huh?
[end caption]
Hazer didn’t have an answer for me. I was already removed from the panel.
This came as a shock. I’d been there for over two years, I felt I had a good rapport with the other artists, I felt I’d been a helpful and active addition to the team. Like I said, I’ve done my time having arguments on the internet… what toxic behavior? Discussions over style guides? Giving redlines to people with permission? Working with the whole team to bolster several new color releases? I had an entire species that Hazer wanted ready to go since March— I just pushed through the Swamp Gas release, I just created the Mystical alt?
No warnings?
Let me reiterate: I have never been spoken to by any staff about my behavior. Hazer, his then-four moderators— none of them have ever been in my DMs to issue a warning. I have spoken TO the mods about others’ behaviors, and nothing ever came of it. The one time (and I mention this for full transparency only) the art director came to talk to me about something I said, it was stated clearly that it was not a warning, and even so I adjusted my behavior around said issue accordingly. And that was well before the purge.
But, don’t take my word for it. Here it is from hazer himself, speaking over his mods who were busy telling the rest of the panel that they always issue warnings:
It reads:
No in this case I do agree that this has been an abrupt situation and I understand the blind-sided-ness of it. No official warnings were given out regarding the actions that resulted in the removal of artists today and that’s on fault of myself and deebs not working things out properly despite the moderation team bringing issues to a us a few times – also due to our lack of availability recently. [end caption]
So… What happened? Well… here it is from Hazer, in longform:
For those who use screen readers, above are several enormous discord screenshots; I've placed it in a paste bin here: https://pastebin.com/dHLiBRTF
Two other artists immediately stepped down. Hazer admits here in his message that he and the mods had multiple tickets opened about my behavior, that they had known they wanted to remove me. They never gave a warning, never talked to me until the moment of my dismissal, but they had known it was coming for months?
Why did Hazer and his gang of mods let me continue working on art for their panel? Why did they let me work so hard to pull Swamp Gas together for an official release? Why did they let me put together a whole custom Alt and workshop it for so long? I’ve been active this whole time. Why did you let me keep working if you knew you wanted me gone?
I am a professional artist. My work is art. Hazer made the knowing decision to exploit my time and effort for his website. He’s not paying me, he’s not paying any of us. It’s volunteer work. But I did not volunteer to be mistreated like this. To not even be given a chance to defend myself. To him, artists are disposable. To him, if someone has worked on your team for years but speaks up when your friend tries to overturn the system, even civil discussion is cause for disposal. Civil discussion negates years of effort, passion, time and care.
I didn’t have to make art for you, Hazer. And you don’t deserve the team you have. How many artists have voiced their discomfort with your actions? How many artists are taking a break from the panel because of how you handled this? Ah, wait, you wouldn’t know… you’re busy.
Hazer and his mod team are just another corrupt group of individuals unfortunately heading what could have been a fun and promising petsite. Everyone who speaks praise of modneo does it by and large because of the new and unique art. Hazer was extremely lucky to cultivate a dense group of largely professional artists to work together to make assets for his site.
If Hazer wants to show any sign of his potential to be a better person, I believe he needs to formally apologize to his site for the misuse of his power and the mistreatment and exploitation of artists on his team. He needs to apologize to you, the players of his game, the subscribers to his patreon, for allowing this to happen under his watch and under his word. You know you fucked up, hazer. You shouldn’t have sided with your friend without any actual evidence of misconduct. You shouldn’t have spoken about me like I was a toxic, subhuman hindrance to your art team. You shouldn’t have treated me like that. I didn’t deserve it. None of us did. You can apologize to me and the other lost artists publicly.
