#mobuzsolutions

Build Trust and Respect between Project Team and Customer at the Start

 Building mutual respect is a key to smooth projects. Mutual respect means that decisions can be created about the project constructively and without dissent. Mobuz Solutions pvt ltd says there are several aspects to developing a connection based on mutual trust and respect.

First Impressions: The old cliché is true; there's only one chance at a first impression. Moreover, a good first impression only lasts as long as you live up to it. The minute you falter, the good first impression is gone, so it is critical that you stay consistent in your beneficial interactions. Do your preparation and make sure all project team members know the project inside and out and are ready to speak authoritatively on their parts before interesting the customer's team.

Mutual Decision Making: Next possibility for building trust and respect is the experience you bring the customer in mutual decision making. As the provider, it's important to take the time to lead them through the decision process. Where there are no customer opinions, back fill with yours. When a client has a strong opinion on a topic try to yield to their desires. Mobuz Solutions Pvt Ltd says when the customer desires are not aligned with your agenda then you must engage them in dialogue. That dialogue must always be grounded in respect for the customer's point of view and focused on a mutually beneficial resolution focused on the goal not the performance.

Communication

The what, when, and how of interaction can really make a distinction in projects. Individual clients will react in different ways to your communication methods. For example, one might prefer a regular status update in e-mail although another one desires to view a milestone report with a summary of weekly achievements.

Goals: The very first communication engagement should be about establishing project goals. This may or may not be adequately defined in the presales process so it's the first opportunity to interact. If the goals have already been adequately described, then the provider's role here is to articulate these goals back to the customer to make sure customer and provider share the same vision of the goals. If they are not the same vision, or the goals have not been adequately defined, this engagement is the first opportunity for consumer and provider to work together and build mutual trust/respect.