#mirrorgem

It comes with heavy heart that I have to do this to a fellow member of the JSE community, but it has come to pass that I need to.

If you are looking to buy JSE pins (or just enamel pins in general), be cautious when buying from @mirrorgempins ​

Do not get me wrong, I enjoy having the pins that I do have from her. I love that she is able to use this opportunity to use her talent to help with charities as well.

But I do have a bit of a story to tell.

March 8, 2019. This is when I bought my first set of pins from her etsy store - it was during a 50% off sale. I was excited because I was going to be getting two septic lights pins, the gold PMA pin, and a The BOSS pin. I had been admiring her pins for some time and I finally had the ability to get a small set.

I bought a second set the next day because I found that I was still able to get some more and the salel was still going on. After that I had bought a few sets from her, actually. If she was unable to make something, she sent me a refund. If the date of being able to deliver the pins changed, I would be updated. At one point she even sent me a couple extra pins because it had taken so long to get me an order.

While all this is happening, I am still waiting for my first order. I am waiting for some sort of update or maybe a refund. No delivery date update. No refund, even after checking my bank statements. No update on it at all. I’m left over here waiting. But never once do I report her, never once do I throw a fit.

It’s a few months short of a year since my first purchase and her page is suspended. I’m over here wondering and worrying more about her than the pins. And then I start wondering if my unfulfilled pin order was the one that caused the suspension.

Two weeks ago exactly now (March 2, 2020), I sent a message to her on her Instagram. I received no response while pin pictures continued to be posted. I waited a week (March 9) before sending the next message over Instagram. Once again, no response. Both messages are left unread. Pictures still being posted on Instagram.

Five days ago (March 11) I sent an email, including the order number, what the order entailed, the order date and the amount paid (including shipping). No response. By that point it was a couple days past a year that the purchase had been made with no response.

On the 14th, I sent yet another email detailing my frustration at the lack of response to my inquiry about the very first purchase I had made. I mentioned that if I did not receive a response, I would do this. I have received no response yet again.

Since my initial message, they have put up at least 9 posts - not including life stories - on Instagram. Messages remain unread and I have a feeling that my emails are the same.

At this point, I hate to say it, but my money has been stolen because my purchase was never fulfilled. Not only this, but my pleas for some sort of response, be it sending me the pins or giving me a refund, have also gone unanswered. I hope there is a legitimate reason for this, otherwise they have been ghosting me - and apparently according to some comments in a recent Instagram post, I am not the only one.