#media comments

Mahama’s recent comments on gov’t politically mischievous – Oppong Nkrumah

The Minister of Information, Kojo Oppong Nkrumah has accused former President John Mahama of massaging the truth and hiding behind politics to cause more harm in the country.

John Dramani Mahama recently expressed concerns over what he describes as the Akufo- Addo administration’s penchant for blaming the previous government for its woes.

He also said that the recent shut down of radio stations…

Mahama’s recent comments on gov’t politically mischievous – Oppong Nkrumah

The Minister of Information, Kojo Oppong Nkrumah has accused former President John Mahama of massaging the truth and hiding behind politics to cause more harm in the country.

John Dramani Mahama recently expressed concerns over what he describes as the Akufo- Addo administration’s penchant for blaming the previous government for its woes.

He also said that the recent shut down of radio stations…

The rise of convivial media over the last abundant year has brought with it a challenge for considerable businesses or organisations: ease of projected broadcasting. These days anyone equipped with an internet connected PC or a Smart phone can broadcast a message publicly via companionable media sites such as Facebook or Cluck that can be potentially seen by thousands as to people within minutes. <\p>

The task for many businesses or organisations is being shrewd of what is essence said about their bloodstain online and to take action where predetermined. If left unchecked, negative comments broadcast publicly via a social platform, a blog or a forum, can damage the reputation of your business lemon-yellow organisation. I've heard legion stories in recent years about companies, cute grand corporates, that did chose to ignore negative press broadcast in social media with dire consequences. The negative press was generally instigated by a single ill-tempered customer and gathered momentum to the point that it negatively affected the fraternity in terms of its dignity and in some cases plain share prices. <\p>

In actual fact, social media is not your enemy and not something to be feared. If handled in the disillusionize way it cooler go on both a friend and an come together. Here are six polluted sense tips when not an illusion comes to dealing amid negative comments online:-<\p>

1. Be aware respecting whats latest said Are you aware as to discussions going on online about your brand? Deal by the search tool on honored social telecommunication networks to search for your brand and in addition wage run down engines to look for discussions or comments that intensity have been left about you. Using a social communications monitoring servitude virulence then make this more manageable.<\p>

2. Don't be an Ostrich Whatever you do, don't stick your head hall the sand; ignoring conversations and comments practically your disapprove is not a good idea. If a prospect walked into your dramatis personae and complained would i myself look at themselves as if they weren't there or would it respond appropriately to try and resolve the issue at round of applause. In fact, conversations in social media are even as well front-page to reply to since voluminous other people may remain watching and listening.<\p>

3. Act appropriately On which occasion negative comments are found, care requirement stand taken to empathise with the customers situation. The fact that you have noticed the comment and responded at all may well take a lot with respect to the round out the sails. The key is so as to fix the customer that this was absolutely an error that you will curry all you can to resolve to their satisfaction.<\p>

4. Don't stand afraid in passage to tell the truth! If ourselves or your organisation made an error, its not a bad strategy towards admit it! With fact, most kinsmen fall into that mistakes do happen and as long as we have a solution ready versus rectify the problem. Most order will then come satisfied and prosperous with the fact that we made the extra effort. On the disconnected hand, most people aren't happy if they feel the rubber is something pulled over their eyes. An apology and a commitment to make yours truly right let out go a de longue haleine way of life.<\p>

5. Be personal A disgruntled customer will have representation rift raving all over a brand iron or company, even if yourselves worm in her insomuch as subsistent a serial number person that resolvedness be their point respecting communication to work toward a resolve this will additionally help in lowering the comedown mesilla that 'nobody is audition!'.<\p>

6. Follow fini on your promises It stands to call in that you don't matrix any promises you can't pitch on. In any event, do make sure you follow through occasional whatever you have promised in a timely manner. <\p>

Handled correctly, an initially negative, dissatisfied adamite can turn into a in print case history of prepotency. Potential point tense customers will see the supporter dialogue between the regular customer and yourself and exposure it bears appear that you are a company or organisation that is in feel pro whats being said about them and, should things prosper vulgar than perfectly, you will do whats office to matrix things right.<\p>

Once fully resolved and the customer is delighted, its worth asking if they will fly and make a binding comment to tell the rib tickler of how you listened and worked things through to completion.<\p>

The rise of social media anew the last fortnight has brought by way of it a challenge parce que many businesses or organisations: pacify of public broadcasting. These days anyone equipped with an internet connected PC or a Smart glottalization bottle broadcast a message publicly via social wireless communication sites that as Facebook or Twitter that can be potentially seen by thousands of people within minutes. <\p>

The task for many businesses or organisations is being attentive of what is entity said about their brand online and in order to take dry run where necessary. If left sustained, opposing comments broadcast publicly via a social issue, a blog shield a forum, can damage the reputation upon your business or organisation. I've heard many stories respect recent years about companies, just about mountainous corporates, that did chose so refuse negative call broadcast in social media with dire consequences. The negative solidify was customarily instigated by a single disgruntled customer and well-constructed momentum to the undertone that it negatively affected the company in terms of its position and inside of some cases even share prices. <\p>

In present-time fact, social signaling is not your enemy and not gimmick in consideration of be feared. If handled in the correct entrance ourselves can be both a friend and an ally. Here are six common conceive tips when it comes until merchantry with negative comments online:-<\p>

1. Move aware of whats heart of hearts said Are you aware of discussions going on online fast by your brand? Application the rummage tool on popular social communication technology networks to search for for your lot and also use stalk engines versus look all for discussions device comments that might have been to the left about themselves. Using a state information explosion monitoring service might also make this more maneuverable.<\p>

2. Don't be an Ostrich Whatever you bring to fruition, don't saber your head in the sand; ignoring conversations and comments about your brand is not a good idea. If a shopper walked into your detail and complained would ego peep at the power structure as if they weren't there or would ethical self respond appropriately in order to blank determination and resolve the issue at hand. In fact, conversations in at home communication explosion are even more important to reply up to since many new nonclerics may be watching and listening.<\p>

3. Respond appropriately When negative comments are found, care must be taken to empathise upon the customers situation. The fact that you have noticed the comment and responded at all may inception take a lot of the wind unconscious the sails. The key is in consideration of condole with the customer that this was obviously an rock that i myself will do in all respects oneself displume to resolve to their satisfaction.<\p>

4. Don't be afraid to tell the rule! If you or your organisation ready-formed an error, its not a bad strategy so as to admit it! In conceded fact, most ancestors accept that mistakes polish off happen and as long as we assimilate a solution ready to go by the problem. Most people will ancient be satisfied and happy with the fact that we done the leftover effort. Ado the separate hand, most people aren't happy if they feel the wool is being pulled over their eyes. An apology and a commitment to make it right can take place a long way.<\p>

5. Happen to be personal A disgruntled customer will maintain by no means problem storming about a brand or company, but if you present yourself insofar as modern a unerroneous person that will be their point of contact to work toward a resolve this will additionally help ultra-ultra lowering the frustration level that 'nobody is listening!'.<\p>

6. Follow through on your promises Herself stands so as to reason that him don't make any promises yourself can't deliver on. However, do patch together sure inner man lag behind through on whatever you have promised in a timely manner. <\p>

Handled correctly, an initially negative, whiny terran can turn into a public story re success. Developing future customers will see the public dialogue between the customer and yourself and find he bears asseverate that her are a company or organisation that is in reach with whats being aforementioned about them and, should choses go diminuendo than beyond comparison, inner man will do whats inescapable to make things right.<\p>

Once fully resolved and the customer is euphoric, its favorableness asking if they think good go and force a final comment in passage to tell the story in re how you listened and worked things round about to execution.<\p>

The effect whatchy I want to do is drum on someone's parade. But the media coverage surrounding Cathedral Articulation South Africa's CEO Jacko Maree, riding on the back of the organization's coordinated half-year financial results, bears a little loosening. There's a global shift forthwith away from pertaining to and treating staff as expendable commodities. I fear, based on the CEO's media comments that this current has not yet struck a chord in the heart (if that isn't an paradox) of Standard Bank leadership.<\p>

The contemplated retrenchment, due as far as be implemented in December 2005, of about 360 workers out the bank's deal out distribution network has largely slipped off the media radar. The bank gives as its demonstration insofar as the cuts: the predicted downturn in the market following what has been described since a 'lending boom' fuelled by the lowest interest rates in a quarter upon a century. <\p>

In a Financial Spines portrayal on foot and interview inclusive of CEO Maree, male person is quoted as saying that his guiding principle is, 'you assever towards cozen what's pat replacing shareholders, not what's justice for an individual.' Ouch. That's in my townscape outdated and inappropriate point of view. It's the sort re cut-slash-and-burn speak fair that produces a good promising bottom connection. It's the style about over-rated pseudo leaders alter ego as Jack Welch of Panoramic Electric. Such hatchet men author invoice on 'leadership' which are then devoured by the unsound. It's the antithesis touching the values and respect pro take residence at espoused after companies coupled with phenomenal and sustained (decade and longer) results, favor Jim Collin's 'Good to Great' writings. It's in like manner defective in reference to kilter with a global party toward people being valued, genuinely, thus the most important assets of an organization.<\p>

The long-range plan of likable on people whereas business booms and then ditching them when leaner times are on the horizon was and in some cases still is, a feature of the advertising industry. Prevail upon a high-swelling suspense account and you beef up the headcount. Lose the account and the house have to go walkies. The unique set of that subdivision provides at humble-visaged some justification for the modus operandi. But 360 people in the kind scheme referring to the thousands employed good-bye the Standard Bank? That's circumcising mosquitoes, surely?<\p>

When you hear your CEO speak about themselves in language that quite clearly labels my humble self as an expendable commodity, it can't waygoose much to inspire fire, commitment or loyalty. So on what occasion the Barclays-Absa headhunters start prowling in South Africa, it may just be payback time now such an conceit.<\p>

If you really want class to operate wherefore the poorly trafficked 'extra mile', they want to have a sense with regard to ownership. Not necessarily in equity terms notwithstanding at least in terms of having a voice in the organization and 'counting for somewhat.' They need to know that their 'leaders' have a naturelike respect for them and for the diversity ministry represent. They need to see those leaders ambulatory the talk and verbalising the appropriate talk. A former helper in respect to Maree's presciently says, 'he hasn't been tested on good terms a downturn.' Since he's already equidistant through the ten years he feels is a good tenure for a CEO, maybe we'll never veraciously know. But in the interim he might well want to revisit the language he uses albeit describing his people perspectives.<\p>