#knowledge engineering

Sfetcu, Nicolae (2023), Knowledge Engineering in Intelligence Gathering, Intelligence Info, 2:4,   Abstract Intelligence gathering is an essential function for governments, security agencies, and organizations worldwide. It involves the collection, analysis, and dissemination of information critical to decision-making, security, and strategic planning. In this age of information abundance, the…

New Post has been published on http://telea2z.com/omnipcx-office-rce-empowers-german-smb-with-advanced-ip-telephony.html

OmniPCX Office RCE Empowers German SMB with Advanced IP Telephony

The Isariuk-Institut is a management consultancy in Germany that delivers quality management, profitability analyses, knowledge engineering, supply chain management, as well as streamlining business processes for its customers.

It also happens to be a small company, just three employees large. When it had a larger contract, the firm might rely on up to 12 freelancers from a range of disciplines to get the job done. It might require help from mathematicians, physicists, mechanical engineers as well as technical draughtsmen.

This of course mean the company relies on its phone line, and recently the company’s head realized the firm needed to upgrade to an IP telephony system that took advantage of the latest in unified communications and the mobility it can bring. The old Time Division Multiplexing (TDM) system the company was using was just not flexible enough.

After reviewing the options, including a range of session initiation protocol (SIP) phones, the company chose Alcatel-Lucent’s OmniPCX Office Rich Communication Edition (RCE), a high-performance communications system that is able to meet the needs of even a three-person outfit.

“I had been under the notion that Alcatel-Lucent only made systems for medium-sized to large businesses,” explained company head, Thomas Isariuk, in a case study. “I discovered that they also have some excellent solutions for smaller customers such as myself.”

The OmniPCX Office RCE delivers a convergence of voice and other unified communications channels through a 7-inch touchscreen that runs on Linux.

Having Linux under the hood means that the company can not only configure the user interface to their preferences, but special requirements can also be met through help by system partners using manufacturer tools.

The phones also just look cool.

“The system’s flexibility and ability to upgrade made the entire package work out much cheaper than the other systems I had looked at,” he noted. “But I have to admit that there was also an emotional side to my decision. The OmniTouch™ 8082 My IC Phone from Alcatel-Lucent certainly is beautiful! I cannot deny that this also had a part to play in my decision.”

Another major benefit is the improved communications transparency offered by OmniPCX Office RCE. Because the system is fully integrated with Microsoft Outlook, business only need to manage contacts in one system—a boon for small business.