Does IMVU Take Care of Their User Base?
Letās be honest thereās some things that really grind our gears. One of these things that are a pet peeve for me is when companies of their own virtual world platform donāt take care of their communities. Despite some incidents where Iāve flagged something and it wasnāt seen as an issue and tossed to the wayside. IMVU does for the most part take care of itās ever growing community and user base. Today I was sent a spam message, you know how in MMORPGās like SWTOR youāll see random usernames with letters and numbers trying to get you to click the link. Buying currency from their website that you can just buy on your own if you wait for the right point during a sale. Honestly, I donāt mind these messages and just delete them but Iāll be good and say I was having a rough day and I did flag it because it was the first thing I dealt with while being in my feels. 1 hour later the username is now disabled. I canāt stress this enough when I say if theyāre not taking care of an issue itās for one of two things. Iām sharing this as an informational post. Positive vibes please this is only informational for those who want to read. If you want to know more about IMVUās customer service and how it works please continue reading.
You didnāt flag the issue for them to find the proof in their database. Screenshots donāt work it will backfire on you big time I know this from experience trying to resolve an issue a while back in the past. IT HAS TO BE FLAGGED!
Because of COVID-19 theyāre full office of customer support staff is currently not there. From experience there are more reports than people currently working on all of these flagged issues and case reports. Please be patient! this goes for any virtual world currently. Theyāre all struggling to keep up while cutting corners to ensure that they donāt go out of business like so many companies have recently.
