#help scout

How Can I Take Control of My Inbox?

Have you ever had moments in your life and career when you felt you had all your ducks in a row? Everything was under control and you felt good.

And, have you experienced the opposite – utter chaos? You felt as though a headless chicken running in every direction?

Most of us try to avoid that level of disorganization. But I believe it’s about what you do when life kicks into overdrive that…

The Game Crafter uses HelpScout because it’s the best solution we’ve found for providing customer support. It allows our team to stay organized, respond quickly, and provide excellent customer service.

This year, Help Scout put together a Holiday Gift Guide where they featured interesting products made by their customers. They featured us in the guide because one of their staff, Mo McKibbin, created a custom board game called Categorio through our service and they loved the whole experience. 

Amazing customer service is your startup’s secret weapon against big competitors who just don’t care. A great way to delight your users is to send them a “surprise personal” email. But that means lots of responses in your inbox every morning, so how do keep doing that at scale? We’ve the perfect tool and a few tips to help.

Great advice and intro to Help Scout, a tool to help manage support emails and a great compliment to Awesomatic. 

Segment.io makes a great point —

That’s the trick to support: most support requests can be answered by anyone on our team; they’re low hanging fruit. Those are the requests that your support leader should bang out responses to in a couple minutes.

We've been using Help Scout at Sunrise once our email volume became too much for one person to handle. The software lets us pool the work needed to manage the inboxes among the entire team. They emphasize that the switch to their management system is completely seamless to the user and it definitely has been. Every response email we send looks just like as if one person were manning the inbox. There's no overdone support headers or ticket number issuance. 

I watched their 20 minute webinar on their help page and it got me fully up to speed without having to poke around for hours trying to figure out how to use their service. (https://secure.helpscout.net/pages/help/)

Thanks Help Scout!

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