#googlemybusinessapi

Google's social media channels are reported to be helpful as well as connecting with local search pros.

  Google has officially shut down its phone support for Google My Business, but that doesn’t mean you can’t get quality support. I wrote an article back in 2015 about phone support, and I still get questions about that post all the time, so I figured it was time for a follow-up about the current support options.

Phone support is gone (but not really)

On Nov. 11, Google officially shuttered Google My Business phone support and removed the numbers from the GMB home page. If you happen to have one of the numbers saved, you’ll hear a short voicemail directing you to the Google My Business Help Center. If you click “contact” at the top right, you’ll see a list of potential issues – for many of these, you can still select a call back from Google support – but that’s not always the easiest solution. Sometimes you’ll get lucky and get a great support rep that helps solve your problem quickly. Other times you’ll get someone who’s entirely script-based and it’ll take some patience to get to the root of your problem and find a solution.

Local Search Forum is a helpful resource

Most of the time, the local search community is your best resource for assistance with Google My Business help. Joy Hawkins (a fellow Search Engine Land columnist) runs the Local Search Forum, which is probably the best place on the internet to find info on local search issues and tactics. Just head over to the forum’s “Google My Business & Google Maps” discussion and drop in your question. You’ll usually get an answer pretty quickly from one of the Local Search pros who frequent the forum.

Google My Business Forum is responsive as well