#gladminds

All of us love traveling, don’t we? We are all aware that a travel or journey doesn’t happen by fluke. It needs to have a purpose and a great deal of planning to make it successful. A traveler depends upon a lot of information at various points of his journey cycle to enjoy the travel experience. These points of the journey cycle would include ‘before’, ‘during’ and ‘after’ aspects. A traveler would term a journey a pleasant experience if all the aspects add up as positive experience.

How do the travel agency (Business) provide the relevant information at the right points of the journey cycle that can improve the traveler(customer) experience? The contextual and real time communication between the traveler and travel agency is pivotal to create a pleasant experience for the traveler as well as a means to grow for the travel agency.

In an effort to make that crucial communication easier for businesses and their customers, Glad Minds’ Customer Experience Software provides a two way connect and communications platform. The businesses are thereby enabled, to be in constant touch with customers for better services.

Imagine it this way! You put all your emotions out in front of someone and that sweetheart of yours istaking long to respond. All sorts of things will run through your mind. Will he/she aggravate the matter and portray me in bad light in front of others? Will it be a ‘yes’ or ‘no’? It’s a make or break situation for you, right?

Well, the business arena is not too different either. You may consider, “Who cares? If they go away, it’s their problem. We’ll have a hundred others coming in!” This is the attitude which many have in small towns and semi-urban centres. Due to the fact that such areas are out of the global web reach, the status quo as per business establishments’ wishes is being static.Though, you may not realize the importance, decisions of consumers do have repercussions. As words of mouth spread faster, decisions/experiences/opinions can be virtual game-changers in today’s scenario.

Web is gaining ground quite fast everywhere and villages are being affected too. Thus, in order to remain in competition and hold an edge over competitors, customer feedback is important.

When there is a problem with a car, you run to a car mechanic. Likewise, when suffering from an illness you go to a doctor. Every problem in the world is associated with a solution. It is just about approaching the right expert with the right expertise. Your business venture is no exception to this rule. In fact, it may determine your march towards success in the future.

There are situations when you may fail to comprehend the gravity of the situation concerned with dealing with customers. Those particularly based in small towns often tend to reject this value, which is why they do not go far in terms of transforming themselves into brands. In cities as well, the situation is not much better with even dedicated customer service departments failing to reach their desired goals owing to staff shortage and increased expenditure.