(Leadership First Feature) When you are in a leadership position, you have been given a great privilege. As such, you must always remember that your actions and decisions have the potential to influence not only the trajectory of people’s careers but also their entire lives. As a leader, you have the ability to inspire and motivate your team, set an example for how work should be done, and guide…

You know, we really don’t need a fancy title to be a great leader; what we truly need is to care about each other! People are much more likely to follow someone who shows genuine warmth and kindness rather than someone who’s just focused on their position. When a leader takes the time to listen, support, and connect with their team, they create a welcoming environment. It’s all about building…

“When we opened our TRU by Hilton in Lynchburg it was right in the middle of the pandemic in 2021. Unfortunately, was a time when many of those in the hospitality industry had lost our jobs. Our goal was the bring together team that was passionate about the hospitality industry so we could to establish: “A TRUE TEAM”.  Our #TRUTEAM is now ranked as one of the top hotels in Lynchburg on…

“There is NO team member that is more important than the another… and there is no job that matters more than the another.  Cross-training team members is one of the best things that you can do to develop a team.”  – Brian Knopp, Hospitality Sales Coach PRIORITIZING TEAM MEMBERS When a leader prioritizes the needs of each team member by actively supporting their goals, providing mentorship, and…

“ It’s not about the name on the outside of the building, it’s about the care on the inside.  it’s the for our team members first so they will be inspired to care for our guests in the same caring manner.”  – Brian Knopp, Hospitality Sales Coach BUILDING A STRONG RELATIONSHIP WITH YOUR TEAM Below is an excerpt from UNLOCK THE HIDDEN LEADER by Gifford Thomas According to Susan Heathfield,…

“At our hotels , there is no one job that’s more important than another job.  IT ALL TAKES TEAMWORK!  An ideal example is this past Friday, when we were shortstaffed at our Home2 Suites by Hilton everyone pulled together and helped make the day success.  it doesn’t matter who gets the credit, it’s all about the guests… and to them, we look like a smooth, well oiled machine!  Keep up the good…