We Couldn't Reach Our Frontline Team. Then We Found This.
I'll be honest. I was skeptical.
We'd tried things before. Group chats that nobody checked. Email blasts that bounced or got ignored. A company intranet that looked great in the demo and collected dust in real life. Every time, the story was the same, the people at desks got the message, and everyone else didn't.
That "everyone else" was the problem. Our frontline team. The people actually running the operation every day. Somewhere along the way I'd accepted that reaching them consistently just wasn't really possible. You put up a notice in the break room and hoped for the best.
Then I came across HubEngage.
I didn't expect much, honestly. But something was different this time.
The first thing that got me was the targeting. I could send a message to a specific shift, a specific location, a specific department, and it would actually land there, on their phone, as a push notification. No email required. No portal login. Just their phone.
I sent out an update one morning and watched the read receipts come in from people I'd never been able to reach before. Floor staff. Overnight team. People who'd never once opened a company email at work.
That was the moment I stopped being skeptical.
It's not magic. HubEngage is a platform, it still needs someone behind it who cares about communication. But it gave me the infrastructure I didn't know I was missing. One place for everything: the app, the intranet, recognition, surveys, announcements, all of it, all connected.
I wish I'd found it sooner. Not because it fixed everything. But because it finally made reaching everyone feel possible.
That's more than I expected.
