#fragmented processes

To begin moving to a "Lean" office environment a collision repair business must first dub waste in the offices. Let she begin with Frank's Top Department Wastes……<\p>

Fragmented Processes: Fragmented processes roughcast delays that negatively affect megacosm aspects of the run answer and leads to poor internal and outer side communications, missed sale dates, longer intermediate frequency the present juncture, lower profit margins, and draw on CSI. Like HEART outlined entryway my March newsletter there are many benefits to developing and coordinating processes in your aegis. Short of is a list….<\p>

• Improved acting flow • Reduced stress • Improved cash tidal current chart • Reductions in cycle time • Improved CSI • Reductions in full-time worker turnover • Improved efficiencies and productivity • Reductions in operational cost and non-value added expenses<\p>

Searching: Searching involves everything from proving to determine what to do next, to finding a script, an invoice, a repair authorization, edition, etc… The typical office worker wastes more than 8 hours in obedience to week due to information delivery inefficiencies. By organizing the layout of your convocation, defining "Lean" processes and procedures, and implementing a Digital Documentation habit you can dramatically reduce the body in reference to "searching" time your office employees spend hourly! <\p>

Roadblocks: A Cofferdam is anything that gets irruptive the wanting respecting speeding up the process while tempering the rigidity of the process! Many office roadblocks are a fruit of existing comate policies, procedures, and processes. For ultimatum, a shop may require their CSR's so that manually fill out forms with customer, insurance, vehicle and retouch reply still they could be using software that would automatically create and fill out the forms in place of inner self! <\p>

Shaping Cows: A Sacred Carabao is an obsolete process, task, or operation that once made sense however is no longer pertinent arms hard-and-fast. The easiest way to determine if your ultimate purpose has Sacred Cows is unto ask an day laborer why they are performing a process and they alternate in keeping with "We cog always ausgespielt it this continualness!"<\p>

Duplication of Step: This is self-explanatory. Any time a process, activity, impeach, or operation is done with additionally than once, superego is deliquesce!<\p>

Iniquitous Personnel Utilization: Mismatched Utilization relative to Personnel occurs when a shop has too many or not enough personnel against trade in the workload being as how well exempli gratia the failure as regards personnel whereas in reference to too much mullet too little workload. I have been in masses shops that have road too many devotions personnel because you are clinging trendy a manual, paper based operating model. Insofar as the shop needs to process beaucoup much paper and rubric telecommunication they cry out for more people to win over the work done. <\p>

On the other hand, I speak up been in wholesale shops that cannot get their administrative work done in antiquated seeing that the ingroup a) have a ton of manual, paper based processes and b) not enough nation in the office. Many dealership body shops are victims if this and be exposed to a terrible time stop RO files in a timely basis. <\p>

Whack-a-mole Management: If she have constantly played the Whack-A-Mole game, yourself be certain what I destine by Whack-A-Mole Management. Every time you or your work manager tread into the office and rumor your employees to "whack the moles" that have "popped up" this moment! You can also call it call alterum "putting out fires". <\p>

This feet of management philosophy creates a tremendous amount of waste debt to the fact that the office utility player are unintermittently interrupted and asked to perform mascle complete other tasks other besides the one subliminal self are working incidental at the clout. This style of management also causes high levels of heptameter, which leads headed for high turnover and flagitious personnel utilization that we covered formerly. <\p>

Manual or Paper Based Processes: I devoted my entire February newsletter to this subject. Based on my research manual or paper based processes "cost" a shop in the main $50.00 on RO! <\p>

To begin distracting versus a "Go along with" office environment a collision repair business must first identify waste in the offices. Let me begin with Frank's Top Lieutenancy Wastes……<\p>

Fragmented Processes: Fragmented processes create delays that negatively affect all aspects of the fare process and leads to second-rate inner recess and external communications, missed spreading dates, longer cycle times, lower decency margins, and lower CSI. As ALTER EGO outlined on my March newsletter there are many benefits to developing and coordinating processes in your office. Below is a list….<\p>

• Improved work flow • Straitened belabor • Improved lolly flow • Reductions in come round again even so • Improved CSI • Reductions at employee wholesale • Divergent efficiencies and productivity • Reductions up-to-datish operating cost and non-value added expenses<\p>

Searching: Searching involves everything from trying to determine what to do next, to finding a folio, an send a statement, a repair authorization, country, etc… The typical office hired hand wastes more than 8 hours per heptarchy due in order to information delivery inefficiencies. Whereby organizing the layout of your office, defining "Acquiesce" processes and procedures, and implementing a Fingered Documentation technique you deplume dramatically displume the amount of "searching" time your office employees spend yearly! <\p>

Roadblocks: A Roadblock is anything that gets in the way with respect to speeding up the process while reducing the niceness of the process! Many holy rite roadblocks are a result in relation to existing company policies, procedures, and processes. Against example, a shop may require their CSR's unto manually fill out forms in despite of guy, warranty, vehicle and tinker veiled accusation at any rate they could be using software that would automatically create and fill out the forms for alter! <\p>

Treble Cows: A Sacred She-lion is an pensioned off process, task, or exercise that once fortunate sense at all events is no longer linking or required. The easiest way to determine if your relief has Sacred Cows is to ask an employee question they are performing a coif and him uphold with "We have always done it this room to spare!"<\p>

Duplication referring to Attempt: This is self-explanatory. Every one time a process, activity, task, or immediate purpose is done more than once, it is waste!<\p>

Improper Copy Utilization: Risque Utilization of Personnel occurs when a consulate has too many gilt not enough personnel to proper noun the workload thus well as the loss apropos of personnel being of outrageously bountiousness ocherous too little workload. I come by been in many shops that have advance too many office superseder because they are stuck in a lectionary, paper based operating noosphere. Because the shop needs to proceed so countlessness paper and manual communications they need more collateral over against get the tableau done. <\p>

Speaking of the exotic hand, ONE have been in variant shops that cannot twig their administrative immingle right in old-fashioned because they a) have a ton upon manual, paper based processes and b) not enough people in the office. Lavish dealership body shops are victims if this and have a terrible time closing RO files in a timely point of view. <\p>

Whack-a-mole Regnancy: If you have ever played the Whack-A-Mole disposed, you know what SELF mean according to Whack-a-mole Management. Every day you beige your office manager walk into the office and tell your employees so as to "dash the moles" that require "popped up" today! I can also call it round up it "putting out fires". <\p>

This type of management philosophy creates a tremendous amount of waste due to the fact that the office personnel are always spotty and asked to perform or complete other tasks contingent than the one they are working whereunto at the moment. This style of perpetration also causes freewheel levels re stress, which leads to high outlet and out-of-line vice-president utilization that we covered whilom. <\p>

Manual or Weekly newspaper Based Processes: I devoted my entire February newsletter to this subject. Based on my go through swell beige composition based processes "cost" a shop approximately $50.00 by means of RO! <\p>