Finacle Digital Engagement Suite
The Finacle Digital Engagement Suite is an advanced omnichannel solution that helps banks - onboard, sell, service and engage - retail, small business and corporate customers.
The suite offers a broad range of traditional, modern and emerging channel experiences to every type of user â end customer, bank staff, external partner and trusted third party interacting via APIs.
The suite helps banks to achieve the dual objective of digital transformation â to optimize existing business processes, products and services to improve experience, agility, operational efficiency and security, while creating new digital products and services to drive new sources of revenue.
Digital age banking customers are super-powerful. Well-informed,
sophisticated and wired, they are challenging banks on every front. They
donât seek traditional banking products and services, but rather, solutions
that improve their financial well-being by enabling them to save, spend
and invest more wisely. They demand personalized, frictionless experiences
throughout their consumption journey. And they want the latest options â
new touch points that are AI-enabled; new service models based on digital
collaborations; and new intelligent services such as robo-advisory.
Fortunately, banks can tap a host of digital technologies to fulfill these
expectations. This is just as well, because the consequences of ignoring
their empowered customers needs can be swift and brutal, given the ease
and willingness with which they switch banks. Open banking is lending
impetus to this trend, allowing more and more digital innovators with
unique value propositions to enter the fray