Interviews, Analysis, Synthesis... oh my!
It has been an excitingly busy few weeks! During the week of June 16, we conducted our last seven interviews with banks, community agencies, and low-income families. These interviews were very exciting because they included our first face-to-face conversation with a community agency as well as our first face-to-face conversations with low-income individuals.
While teams of two were rotating into the field for interviews, others were back at Bridgeable working feverishly to analyze and synthesize the data we already had as well as to amend the analysis according to the new information we collected daily. We had a lot of data to work with, but that is a design researchers preferred problem to have!
By the end of the week, we had analyzed the data through a user journey map, service design blueprint and high-level insight clustering. We left our war-room for the weekend feeling very excited about the shape our synthesis was taking. Below are some work-in-progress pictures of synthesis. You’ll have to stay tuned for the next post to see how it all came together!