#espn zone

Mistakes happen and people who are responsible accept their role and try to fix them as best they can with the tools they have at hand.

But some people are horrible. They seem to think they have been personally attacked when things go wrong, and then they must take out their anger and frustration on people who are not at fault but are simply trying to fix things.

Tonight I observed a worker from the ESPN Zone at WDW heap abuse, scorn, and derision upon McDonald's staff over their order. It appeared they had ordered for the entire family, their ticket number was 701.

When I walked to the counter to place my order, this rude person was already distracting the expediter and other workers with their special needs. They wanted to make sure they got hot fries. Gee wiz, there is a double line of cars around the store and eight or more orders here in the lobby and I just added mine to the mix.

I'm pretty certain you're not going to get old, stale fries. The fries don't have a chance to get that way because they're boxed, bagged, and over the counter a minute after they come out of the fryer.

At least the bitter old person had the decency to come into the store. Some pills make obnoxious orders like that in the drive through.

Wiating for my own order, I watched this person's bags show up at the counter as they continues to hassle and harass the workers. One of the frozen blue drinks has a cracked, leaky cup. No problem really, transfer to a new cup.

But the rudeness is ongoing and escalating. The complainer probably tskd at least once, their tone sure said so. Their tone was also deliberately delivered in a way to increase the worker's anxiety. The complainer was speaking out loud as if to get suppport from other customers, but most of the faces I could see were shaking heads and rolling eyes at the rude behavior of the guest.

Cup fixed, hot fries bagged. We are sorry, there are no drink carriers, we are sorry*. We are sorry, there are no big bags, we are sorry*. Yes we can get you a box (I could see an empty fry box from where I was standing, listening to all this). We are sorry*, but we have no sweet and sour sauce for the mcnuggets, may we give you some other sauce?

This would appease most people, they would just take another kind of sauce, but not the rude, white whiner.

No sweet and sour sauce! The outrage! The mendacity! How dare you! They continued to be bitter and impolite and their tone was one of complete condescension. "I've been waiting thirty minutes..." Um, no, I've only been waiting ten minutes and you were just starting to hang over the counter to hassle the staff with your crumpled ticket about wanting hot fries when I started.

But the complainer was going to kick it up a notch. "They won't eat it without sweet and sour sauce, I'll have to call home" Now the complainer has two supervisors working to make things better, but at this point it is all in vain. Food is piled up in the pass through window because nobody else's orders are being filled while the whiner has their special needs attended to.

The complainer now begins to tread on thin ice, "I placed my order thirty minutes ago and only now are you telling me you have no sweet and sour sauce. I'm calling corporate. I work in food service too and this is unacceptable."

I work in food too. McDs and my restaurant have a disadvantage in that the public can see everything we are doing. ESPN Zone doesn't have that problem. Their kitchen and pass through window are concealed. The rude person probably said they were going to call corporate half a dozen times, no big bags, no cup caddies, and no sweet and sour sauce.

OMFG

Now they just want a refund. We are sorry, but if you get your money back you can't take the food. So now they are going to go to Wendy's and they are going to call corporate. They waited thirty minutes - no bags - no cup caddy - and no sweet and sour sauce - they waited that long and nobody told them right away that there was no sweet and sour sauce?

As if complaining and being obnoxious and threatening the workers and the supervisors is going to magically make all that stuff appear.

((oh, you caught us, we really did have all that stuff but we were holding out on you))

crap

*The ticket number was 701. This means the rude customer never interacted with a person except before they started leaning over the counter to leech the souls of people. They ordered from a kiosk, not from a person. A person might have said they were out of sweet and sour sauce from the beginning.

The ticket was also seriously wrinkled, as if, I think, it might have been discarded. I wonder if this rude person was actually a con. I wonder if they ordered a large drink, then sat around waiting to see a big ticket of food they would like for free to be thrown out so they could con the store. If that was the case, they got money, but not food. McDonald's has their card number (unless they ordered at a kiosk then paid cash at the counter, which I've seen people do as weird as that might sound).

The complainer left. I reckon they got their money, or some money, but if it was a hustle I hope the card, somebody else's card, got refunded. Then the orders began to fly out. Mine and three or four others before I left and drove home.

Full disclosure. I go that McDs a lot. I've been going there almost four years. Do mistakes happen, you betcha. Do they run out of stuff, yep. Sometimes the computers are down and they can only take cash. Sometimes the fountain drink system is down and they are only serving bottled water, coffee, tea, etc. They do need to clean the ice cream machine and shake machine and other stuff, so you might not get that chocolate shake at 3:14 AM. On school days I often get my starter coffee there. On a night I work at the restaurant I get food for me and the kid there on my way home, like tonight.

Being nice and supportive of the staff and supervisors and letting them fix things is a whole lot cooler than being a hateful, spite fueled jerk.

When the store is out of stuff at midnight on a Monday (on the day before president number 45 shows up in Orlando to formally begin his reelection bid) chances are the person who didn't order enough big bags, cup caddies, and sweet and sour sauce is at home asleep.

Making a problem out of a solution serves no purpose, but MAGA types and other old people my age and older like to pretend that the McDs employees are secretly conspiring to dismantle liberty and democracy whenever a three dollar sandwich takes six minutes to make, and dammitall I said No Pickles. They love to abuse workers, especially workers they consider beneath them and the work the MAGA crowd does, especially workers who speak other languages better than they do Ænglisch.

If you're stopping at McDs for supper and snacks, then understand that maybe they will be out of stuff sometimes. Understand that yours is not the only order being made and they will get to you in turn and they will do their best to make it yummy quickly.

Picking on the McWorker, who is not paid well for the mostly excellent and expeditious work they do does not get you better service, even if you get your pathetic kicks out of it.

But it does get everybody who watched you rant and threaten the worker watch you leave and then talk about what a horrible person you were to the worker, and the language gets colorful.

Get Ready to Fill Up on Earl of Sandwich in Downtown Disney District When the Doors Reopen This Week

Are you ready to eat? As we previously posted, Earl of Sandwich in Downtown Disney District is making its grand return for a limited time! Now, we’re excited to share that there is now a grand opening date where you can get some of your favorite meals!

The restaurant closed earlier this year to make room for the proposed hotel projectthat would have taken up the West end of Downtown Disney…

We received an invitation for an advanced screening of Disney’s new movie “Tomorrowland” at the AMC theater located at Down Town Disney. How cool is that? The kids were super excited and we had enough tickets to bring a few friends along too which only made the day that much more special. We loaded up…

New Post has been published on http://www.themainstreetmouse.com/2015/09/29/football-season-returns-to-espn-zone-at-downtown-disney-district-at-disneyland-resort/

Football Season Returns to ESPN Zone at Downtown Disney District at Disneyland Resort

From Rachel Brent, Food & Beverage Marketing Communications Coordinator and posted on the Disney Parks Blog.

Whether you’re cheering on your favorite college or professional team, ESPN Zone at Downtown Disney District at the Disneyland Resort is the perfect place to catch the game. With a lengthy menu of game-time favorites like gourmet burgers and an impressive craft beer list, there’s something for everyone.

If your game airs early, no need to worry—ESPN Zone opens at 9 a.m. Saturdays and Sundays during football season. Breakfast is packed with fan favorites—chicken and waffles and sizzling breakfast skillets. Kids will love the breakfast sliders.

Want to find out when your favorite team plays? Visit ESPNZone.com or call 714-300-3776.