#escalation rules

How to Setup Salesforce Escalation Rules with Tips & Tricks?

Escalation Rules Escalation rules automatically escalate cases when the case meets the criteria defined in the rule entry. You can create rule entries, which define criteria for escalating a case, and escalation actions, which define what happens when a case escalates. Setup Required Resources ( Optional ) If you wanted to assign your case to a Queue then you need to create a Queue for Case…