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As businesses continue to adopt more flexible work arrangements, the need for mobile communication solutions has become increasingly critical, whether you have IP business phones or not. Zultys Mobility Communicator is a mobile application that enables businesses to extend their unified communication applications to mobile devices. With a range of features and functions, the application makes it easier for employees to communicate and collaborate anywhere and anytime with a good internet connection and a smart media phone. DirecTech offers Zultys phones, Mobility Communicator, and ZAC (Zultys Advanced Communicator) to help businesses of all sizes.

Ten Key Features of DirecTech’s Zultys Mobile Communicator

Mobile connectivity is increasingly important to workers and potential customers. Many IP business phones support mobile communication through softphone apps and other functions on top of a variety of business functions, such as:

Single-number contact so calls reach remote workers on whatever device they have at the time

Real-time instant messaging and instant messaging alerts

Real-time status indicators, so potential callers know if you are busy, available, or away

The ability to call from a call log accessed within the system

The ability to manage call center teams

Call routing that minimizes cost

Free softphone function that works on a Wi-Fi connection

Call hold and transfer

Push notifications

Support for Android and iOS tablets and phones

These are significant reasons why an IP-PBX phone system and its unified communication applications are useful.

DirecTech Products Cover All Communication Platforms

Again, to emphasize- Zultys Mobility is a mobile application that allows businesses to extend the functionality of their Zultys phones and unified communications system to their Android and iOS devices. Here are several things a business owner should know about this product:

High Connectivity: Zultys Mobility enables employees to stay connected with colleagues and customers anywhere and anytime. It offers a range of communication features such as voice, video, instant messaging, and presence management.

Secure communication: Using SSL encryption, Zultys Mobility offers secure transmission to protect sensitive information exchanged during voice and video calls, chats, and messaging.

Mobile integration: Employees can use their smartphones or tablets to access their Zultys Unified Communications system.

Flexible communication options: Zultys Mobility offers employees a variety of ways to communicate via one-to-one or group voice and video calls, chat, and instant messaging.

Voicemail access: Employees can access their voicemail messages directly from the mobile application, enabling them to respond quickly to customer inquiries.

Customizable settings: The application offers customizable settings, allowing employees to control the communication channels and preferences that work best for them.

Location independence: Zultys Mobility allows employees to work remotely or on the go without sacrificing the quality of communication with customers or colleagues.

Video conferencing: The application offers capabilities that allow employees to participate in virtual meetings and collaborate with colleagues from almost anywhere.

Zultys Mobility can help businesses reduce communication costs by leveraging the internet to make and receive calls and messages rather than relying on traditional phone lines.

Knowing a few more details will make it easier to see how those functions work and how they can be valuable. Mobile Communicator offers caller ID, instant messaging, real-time IM alerts, and status indicators (Presence). Users can call from a directory or call logs. Managers can enable call center agent functions too.

Support for Integrated and Mobile-Friendly Communication

Zultys Advanced Communicator (ZAC) is a unified communication application that DirecTech offers. The software includes various features that help employees communicate with each other and customers. ZAC runs on cloud servers, making its functions accessible anywhere you have a fast internet connection. This allows employees to communicate and collaborate from desktops, laptops, smart media phones, and tablets. Users can access a variety of communication tools, including voice, email, video, and instant messaging. Administrators will find an intuitive admin dashboard as well.

One of the key features of ZAC is its ability to integrate with other business software applications, such as CRM (Customer Relationship Management) systems and productivity tools. This allows employees to access important customer and business data without switching between different applications, streamlining workflows and increasing productivity. Of course, it also connects employees in the field and with the central office.

Employees can also collaborate more efficiently. They can use ZAC’s screen sharing, file sharing, and video conferencing without jumping back and forth between various applications or websites. This set of collaboration tools can be particularly useful for remote or hybrid teams that need to coordinate their work internally while also dealing with clients, subcontractors, and freelancers.

Businesses that rely heavily on inbound or outbound calling will benefit from advanced call-handling features. Zultys Advanced Communicator is a comprehensive solution for communication and collaboration that businesses can leverage to improve their efficiency and provide better, personalized customer service. It can be even more useful when integrated with enterprise software like Salesforce and Outlook to streamline marketing efforts.

Zultys Mobile Communicator and Zultys Phones from DirecTech

The move from old phones and different applications for different communication needs to an IP-based system takes some specialized knowledge and experience. VoIP phone systems are a vastly different technology that deserves a long look. Installation might not be complicated, depending on the business, but there is always ongoing support to troubleshoot any issues. Installation and support considerations differ for an on-premises PBX versus running your smart media phones and unified communication applications on the cloud. Read on to learn more about finding the right vendor to supply your equipment and installation and how DirecTech ticks the right boxes. Remember that an IP business phone is only one piece of an IP-based communication system.

Installation and Support with DirecTech

An IP business phone provider should offer a range of installation and support services to help businesses transition to and maintain their VoIP phone systems. Here are some services that a company can expect from a VoIP provider:

Installation and setup: The VoIP provider should help with the installation and setup of the VoIP system, including installing hardware and software, configuring the system, and integrating it with existing equipment.

Training: The VoIP provider should offer training to help businesses learn how to use the new system. This can include tutorials, user manuals, and support videos.

Technical support: The VoIP provider should offer technical support to help businesses troubleshoot any issues that may arise. This can include phone, email, or chat support and should be available 24/7.

System maintenance: The VoIP provider should offer ongoing system maintenance, including software updates, hardware maintenance, and regular system checkups.

Setting up an IP phone system works differently depending on whether the system runs on the hardware you own or on cloud servers run by a managed services provider. DirecTech has many years of experience setting up VoIP phones and unified communication applications and helping business owners integrate key software into the new telecommunication system. We also offer training videos that help employees learn to use our Zultys VoIP phones and help administrators set up and manage their phone systems.

Setting up a Cloud-Based System

A cloud-based phone system is the best option for many business owners because it costs less, requires less technical knowledge to run, and is a bit faster. Setting up a cloud-based VoIP phone system for a business involves several steps:

Choose a VoIP provider: Research and select a reputable VoIP provider that offers cloud-based VoIP services that meet your business needs.

Evaluate your IT infrastructure: Assess your network to ensure it can support a VoIP system. Check your internet connection speed, router, and network switches to ensure they meet DirecTech's requirements.

Select a phone system: Choose an IP phone system that works with your cloud-based VoIP provider. Make sure the hardware meets your needs for mobile communication, call handling, support for Bluetooth headsets, and so on.

Configure your network: Arrange your network to prioritize VoIP traffic to ensure that you get high-quality voice and video calls. This can involve setting Quality of Service (QoS) rules on your router.

Set up user accounts: Assign phone numbers, extensions, and other necessary details to each user account.

Configure call routing: Arrange call routing rules to ensure incoming calls go to the appropriate person or department. Set up voicemail and call forwarding options as needed.

Test the system: Test the system, including IM, conferencing, fax-to-email, and other functions. Check call quality and reliability with some test calls.

Train employees: Train line workers and managers to use the new system. This may be accomplished by providing them with documents, video tutorials, or hands-on training.

Monitor and maintain the system: Monitor the system's hardware and software for problems. Maintain everything by updating software, backing up data, and performing regular security checks.

Setting up unified communication applications that run on the cloud can be a complex process, but following those steps will streamline things and minimize risk. Installing an on-premises IP-PBX is a moderately complex task calling for some knowledge of network infrastructure, hardware installation, and software configuration. Experts would advise hiring an IP-PBX vendor or consultant to guide you through the process and provide ongoing support. Look for a vendor with experience setting up phone systems for businesses in your size range and with similar technical requirements. DirecTech offers equipment and expertise for both hosted and on-site PBX systems.

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