Aug 22, 2024
Digital customer onboarding enables banks to welcome new customers online with digital forms, real-time updates, online documentation, etc.
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Digital customer onboarding enables banks to welcome new customers online with digital forms, real-time updates, online documentation, etc.
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Customer onboarding is crucial for your business - it creates the first impression of how you conduct your business and treat customers. A positive customer onboarding experience creates an opportunity to establish a warm relationship with your customers, winning their trust. On the other hand, a poor customer onboarding experience may leave your customers wondering if they made the wrong decision by choosing your business - which is indeed bad for your business. Β
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